Account Manager

Client Account Administrator - £28,000 - £35,000 | Didcot | Office-Based

Are you a customer-focused, detail-driven professional who thrives in a fast-paced environment? Do you excel at providing outstanding service while juggling multiple tasks? If so, we have an exciting opportunity for you!

About the Role:

Join a dynamic team as an Client Account Administrator in Didcot. You'll be the heart of customer interactions—answering queries, managing orders, and ensuring each customer feels valued. With responsibilities spanning email, phone, and live chat, every day brings fresh challenges in this varied role.

What You'll Do:

1. Handle incoming inquiries, guiding customers through products and creating quotes.
2. Manage the sales inbox and respond promptly to emails and web chat inquiries.
3. Support the sales team with customer records, appointment planning, and more.
4. Coordinate with the warehouse to resolve order issues, ensuring smooth operations.
5. Make every customer interaction a positive experience by resolving queries and addressing concerns.

What We're Looking For:

1. A confident communicator with a professional phone manner.
2. Someone who thrives under pressure and can think on their feet.
3. A team player ready to go the extra mile to exceed customer expectations.

Ready to make a difference in a role where your skills will shine? Apply now and become part of a team that values dedication and outstanding service.