Account Manager

Hambaker Pipelines is seeking a dynamic Internal Account Manager to join our growing sales team. In this role, you'll play a key part in supporting and expanding our customer base, working closely with merchants and contractors across the UK.

As the primary point of contact for a select group of clients, you'll ensure they receive top-notch service and effective account management. Your role will involve building long-lasting relationships and making sure we remain their first choice. If you're someone who thrives on delivering outstanding customer service, this role is for you.

Hambaker Pipelines designs and manufactures high-quality products for the water and wastewater industries. We offer a wide range of products including pipelines, fittings, manhole covers, and more, serving both the utility and mechanical & electrical sectors.

This is a full-time, permanent position based at our Dukinfield office, with a hybrid working arrangement.

What We’re Looking For:

• Previous experience in sales or account management, with the ability to build and maintain strong customer relationships.
• A proactive mindset with a strong desire to go above and beyond for your clients. You should be comfortable working with a variety of people.
• Our team culture is collaborative and fun. We’re looking for someone who will integrate well into a supportive and dynamic team environment.
• You’ll ask the right questions and actively seek out answers when needed.
• Proficiency with IT systems like Microsoft Office (Teams, Excel, Outlook) is essential for the role. SAP experience is preferable but not essential.

Key Responsibilities:

• Manage a portfolio of customers, including contractors and merchants. You will handle inquiries, provide quotations, and follow up effectively to ensure customer satisfaction.
• Accurately input orders into the SAP system, managing the process from initial enquiry to payment – ensuring everything is error-free and completed on time.
• Work closely with external sales teams to deepen customer relationships, identify sales opportunities, and enhance product knowledge.
• Liaise with internal teams, including manufacturing, dispatch, and finance, to ensure smooth operations and prompt payment.