Account Handler

Customer Service Account Handler

Location: Medway

Salary: £24k-£28k DOE

Working Hours: Monday to Friday (No Weekend Working) 8.30AM-5PM

Our client is looking for a Customer Service Account Handler. This role offers more than just a job; it's an exciting opportunity with clear career progression. You will be able to progress and develop your skills leading a small group of account handlers.

As a Customer Service Account Handler, you'll be at the heart of the operations. Your main responsibility will be to manage service requests from clients, providing a high standard of support and coordinating with the engineering team.

Key Responsibilities:

1. Build and maintain strong client relationships through proactive communication and exceptional service.
2. Schedule maintenance, emergency callouts, and remedial visits according to company procedures.
3. Deliver great customer service, coordinating visits between clients and engineers.
4. Ensure timely response to all emergency callouts within set KPIs.
5. Act as the first point of contact for clients, addressing queries professionally and efficiently.
6. Prepare risk assessments and method statements for scheduled maintenance.
7. Process all necessary paperwork, including worksheets and purchase orders, promptly.
8. Perform general administrative duties, such as responding to emails and data entry.

Skills Required:

1. Strong computer literacy.
2. Excellent organisational skills with attention to detail.
3. Ability to work well independently and as part of a team.
4. Proven customer service experience.
5. Experience in a high-pressure, client-facing environment.

If you thrive in a fast-paced environment and enjoy taking on new challenges daily, this could be the perfect role for you! We're looking for someone proactive, detail-oriented, and passionate about delivering excellent customer service.

Apply now with your CV or call Sabia on (phone number removed) for more information.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.