Account Director, Social Media

We are looking for an Account Director to join our Client Services team in London.

This will be a 6 month FTC with the possibility of an extension or going perm.

The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills. This is a fantastic opportunity to work with some of the world’s biggest brands such as The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.

To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work.

Role

To manage several major global accounts and develop both existing and new client relationships.

• Developing innovative and creative ideas and solutions for client campaigns.
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers.
• Maximising revenue from client.
• Presenting to clients and attending client meetings and partner meetings and events.
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity.
• Manage client reviews with senior clients.
• Managing a team to deliver effective performance from all levels.
• Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client.
• Creating project plans and project specification documents.
• Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds.
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure.
• Ensuring all billing is completed on time.
• Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget.
• Working with partner agencies when delivering work as part of a wider campaign.
• Working with Finance to ensure invoices are paid on time.
• Keeping up to date with time sheets and expenses claims.
• The overall quality of the final deliverable on projects that you manage.

Qualifications

• Excellent knowledge of social media, social-first and digital; how it works and the extent to which consumer conversation impacts major brands.
• A strong background of account management within a digital & social media agency environment essential.
• Experience of working with blue chip organisations and of managing an international client base.
• Experience managing a team effectively to achieve results from all levels.
• Able to effectively manage client relationships while delivering projects to the highest standard, on time and to budget.
• The ability to analyse and resolve problems quickly and effectively.
• Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity.
• Excellent written and verbal communication skills.
• Excellent organisational and time management skills.
• The ability to work under pressure whilst keeping an eye for detail.
• Flexibility to travel internationally, once restrictions are lifted.
• Analytical and creative thinker.
• Proficient in using Microsoft Office, in particular Word, Excel and PowerPoint.
• Marketing or media related degree or equivalent experience.

About 1000heads

1000heads is a Social Transformation company. We combine expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands.

1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.

We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

Benefits

• Additional holiday day for each year of service, up to 25 days.
• Additional festive shutdown period between Christmas and New Years period.
• Subsidised gym membership.
• Private Medical Cover.
• Company Pension Scheme.
• Personal development fund.
• Cycle to work scheme.
• Regular company socials/away days, free Monday breakfasts and Friday drinks.
• Flexible working, hybrid 1-2 office days per week.
• Plus other cool perks.