Account Director / Senior Account Director

Accenture; London; On-site; GBP 50,000 - 90,000; Full time

Job description

Account Director / Senior Account Director

Must have Healthcare experience

Who We Are:

ConcentricLife, a part of Accenture Song, is a full-service health and wellness advertising agency spanning three distinct specialist practices that bring over 20 years of deep subject matter expertise: healthcare (ConcentricLife), rare disease (ScoutLife), and wellness (RitualLife). Our core mission is to create brands that live at the very center of the human health experience.

From ConcentricLife, we build brand experiences that change health trajectories and restore life. We study human behavior to put wellness brands at the center of daily Rituals. We find and connect the underserved to care with ScoutLife.

We are a community where great minds and talent gather to discover something unexpected, be encouraged to dream like visionaries, and to embrace the do with hustle and agility. We are spirited collaborators. We love to be challenged. We know smart always wins, and above all else, we never settle.

As a testament to our success, ConcentricLife has been named Agency of the Year 9 times, most recently in 2021, and awarded Best Places to Work by MM+M in 2019 and 2023.

Who We Are Looking For:

ConcentricLife is seeking an experienced Account Director with a passion for and a track record in healthcare and life sciences to join our London-based global team. As an Account Director, you will own the day-to-day client relationship, building trusted and valued partnerships, and play an integral role in the success of your account, your team, and the wider agency.

Reports to: The Global Client Lead

What You Will Do:

1. Forge client relationships built on trust, respect, and integrity.
2. Demonstrate a comprehensive understanding of the client’s business and actively seek out opportunities for organic growth, taking the initiative to develop proposals and convert instinct into valued and worthwhile workstreams.
3. Take ownership of challenges, using your experience and expertise to identify, understand, and manage potential issues, challenging appropriately to determine the level of support needed to seek a timely and satisfactory resolution.
4. Consistently add value, both strategically and tactically.

Collaboration & Communication:

• Demonstrate an ability to work both collaboratively and independently, flexing your approach based on the needs of the business.
• Partner with cross-functional department leads to develop and present proposals, recommendations, POVs, and strategic initiatives.
• Oversee the development of key documentation e.g., status reports, project briefs, SOWs, financial reporting, etc.
• Work with finance and project management partners to manage and maintain the financial health of your accounts.
• Develop an understanding of the ConcentricLife Global revenue and profitability model to monitor performance to ensure account profitability.
• Empower and provide guidance to the full team required to deliver exceptional work for your client and the agency.
• Play an integral role in the development, training, and motivation of the team.
• Oversee and develop client solution team skills to ensure clear and concise business correspondence.
• Make the most of others’ strengths.
• Provide constructive feedback and identify training opportunities at both a micro and macro level.
• Help others contribute to the success of the team and the agency.

What You Bring:

• 5+ years of experience in an account/client services role within the life sciences communications/advertising industry.
• A passion for innovating healthcare advertising.
• A willingness to embrace ambiguity.
• Experience building business through organic growth.
• Highly developed interpersonal, team building, and relationship management skills.
• A drive to elevate both thinking and the work.
• A curious nature.
• Experience leading teams to plan and deliver omni-channel campaigns.
• Experience managing, training, and mentoring teams to reach their full potential.
• Experience with launch campaigns is also beneficial but not essential.
• The desire to be great.

What We Value:

LIFE; Never Stop Learning, Seek to Invent, Lead Fearlessly, Act Like an Entrepreneur.

These are the tenets of our company. We value what makes each of us different and we believe in challenging each other to push boundaries through positive encouragement and motivation.

ConcentricLife is an equal opportunity employer and makes all employment decisions on the basis of merit without regard to race, religion, creed, national origin, alienage, citizenship status, military status, color, sex, marital status, partnership status, sexual orientation, gender identity or expression, age, disability, genetic information, or any other status protected by applicable law.