Account Director , Experiential (12 months maternity cover)

160OVER90; London; On-site; GBP 45,000 - 85,000; Full time

Job description

Who We Are:

160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real. With 800 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Amazon, Coca-Cola, DP World, Macy’s, Marriott International, McDonald’s, Verizon and Visa. 160over90 is part of WME Group, a global representation business comprising the world’s leading talent, intellectual property and brands.

The Role and What You’ll Do:

The Nike Client Director role is key role within the agency, you will sit within the Client Services Team and be responsible for client management, account development, and the delivery of projects for our largest account. You will be the point of contact for the client and be responsible for taking briefs, delivering projects, managing the finances of the account, and overseeing projects that you are not delivering.

The role includes developing the account by building and holding relationships with clients and meeting potential requirements the client may have beyond the project brief and day-to-day management. There will be management of two Senior Account Executives, helping their development within the company.

It is essential to have in-depth understanding of the project life cycle from pitch, pre-production, delivery, and reconciliation, be an approachable confident leader who can support and mentor junior members of the team and have an interest in sportswear and youth culture. Each project will be different and may include experimental marketing, events or hybrid virtual events.

Responsibilities (General)

1. Be a reliable and trusted member of a project team
2. Prioritise daily workload for yourself and other members of your project team to ensure you remain organised and monitor progress to meet planned deadlines
3. Be organised, proactive and show initiative
4. Communicate proactively and professionally with your colleagues and be available to mentor and support junior members of the team
5. Be available and approachable to support the team and answer client questions
6. Be open, honest and contribute positively to the company culture
7. Be a confident presenter who’s not afraid to be put on the spot and answer difficult questions
8. Support the New Business team and be involved with pitch and new business opportunities
9. Keep up to date with social, digital, and cultural trends
10. Maintain up-to-date industry knowledge through reading publications and journals
11. Provide strong leadership, motivation, direction, and support to the project team
12. Identify and react appropriately to events threatening the planned output
13. Identify where you add value to the business and its products

Responsibilities (Project)

1. Own the budget & client management process, both internally and for clients on projects up to 5 million
2. Create and keep up-to-date project budgets ensuring agreed margins remain in place until final payments are received and issued
3. Ensure that all production/project processes are completed to the highest standard, are accurate, to budget and on time
4. Lead weekly project team and client meetings often required to pitch and sell in ideas
5. Have a high level of organisation and be able to work across multiple projects
6. Assign and brief project team members on their roles and responsibilities in both pre-production and on site
7. Build teams based on the projects needs
8. Represent the agency to clients, suppliers and guests in a positive and approachable manner
9. Format keynote documents to then present to clients
10. Have a willingness to be involved with pitch and presentation work for the new business or creative department
11. Actively seek new ways to improve on completing tasks quickly and sharing methods with the team.

Responsibilities (Account)

1. Act as the key point of contact for clients, providing first class account Management skills
2. Invest your time in ensuring that we provide the client with not only a high-quality service but also ensure that we are providing them value through our offered services
3. Maintain key client relationships, be aware of all client requirements, and continually work hard to improve client satisfaction
4. Have a strong overview of your account- client vision, portfolio, future strategy and how we can fulfil their needs
5. Be willing to attend workshops, sporting events, lunches and dinners to further build relationships
6. With support collate and deliver account management plans
7. Write briefs, presentations and proposals, assist on pitches and help win new business
8. Represent the Client Services department internally, reporting on your account's performance including financial and personnel
9. Be responsible for the financial management of the account
10. Alongside the SVP, manage budgeting, forecasting and commercial management
11. Build on your knowledge of our client's brand identities and what would and wouldn’t work for them
12. Liaise with client/ project teams to ensure a full and thorough flow of information between all parties
13. Continually work to improve client relationships

Responsibilities (Production)

1. Have an in-depth understanding of production and creative and be able to brief those departments
2. Ensure that contact sheets, agendas, status reports, production schedules etc are compiled and sent out pre and post meeting
3. Liaise with suppliers and external contractors in a positive and relationship building manner
4. Build on your production and creative knowledge and if desired learn systems and programs within these departments, such as SketchUp, CAD, illustrator
5. Ensure all Public Liability and any other applicable insurances are in order to cover all relevant risks inherent in the project
6. Have an extensive supplier database which continues to grow

You Have These:

1. Previous experience in a multi-faceted agency in a client facing, pitching role
2. Be a reliable and trusted member of a project team
3. Experience in office sharing programmes (word, excel, teams)
4. Mac user
5. Communicates effectively and constructively with the team and clients
6. Excellent written and presentation ability
7. Able to complete tasks at expected quality with strong attention to detail
8. Able to work on multiple projects simultaneously and priorities workload
9. Great at timekeeping and time-management
10. Flexible approach to problem solving
11. Bring fresh ideas to the team and challenge the status quo
12. Be experienced in working individually or within a team on a variety of projects
13. Confident when selling ideas to client and colleagues
14. Experience in a fast-paced working environment
15. Experience working with clients of varied sizes in different sectors
16. Minimum 4 – 6 years industry experience

We’d Love If You Also Have These:

1. A positive can-do attitude
2. A solutions-based mindset
3. A natural gravitas and presence to make things happen
4. Punctual, meets deadlines and can prioritise deadlines
5. A natural leader & team player who’s able to get the best out of their team by being reliable, trustworthy, and honest
6. Ambitious, dynamic, autonomous, organised, self-motivated, calm, positive & resilient
7. Culturally aware and sensitive
8. Aware of current trends, openings, and experiences
9. An ability to think strategically about marketing challenges, whatever the brief, audience, or channel
10. Committed, enthusiastic, self-motivated and have high personal standards
11. A confident presenter who’s not afraid to be put on the spot and answer difficult questions

How we work:

WME Group is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Follow our story at 160over90.com and on Instagram and LinkedIn.