Account Director- Education

Mitie is a UK-based facilities management and technical services company (revenue c.£4.4bn). We are one of the UK's 250 largest public companies.

Mitie Communities (revenue £700m) is one of the four major business divisions within Mitie, serving public sector clients in Healthcare, Education (schools and universities), local authorities and councils, and emergency services. We provide our clients with both soft and hard facilities management services.

This role reports to the Operating Unit Director of Local Government and Education and is a member of the regional senior leadership team. The role will work in close collaboration with operational and functional colleagues within Mitie Communities and across wider Mitie.

Role Responsibilities

· Lead a culture that puts our people first so that they in turn serve our service-users to the very best of their ability.

· Keep our service users and our people safe and well, physically and mentally, through training, awareness, policies, and culture.

· Personally champion diversity and inclusion.

· Own and deliver regional people plan, including:

• Skills and learning
• Communications, culture, and community
• Development, careers, and performance reviews

· Develop and support direct reports to help them meet their full potential with Mitie. Manage your talent pipeline within Mitie LG&E and put in place strong succession plans for yourself and your team.

· Successfully achieve our employee engagement target scores for Mitie LG&E.

· Successfully achieve people metrics including new joiner retention, agency, and overtime and wellness to work.

· Deliver budgeted LG&E regional numbers for revenue, profit, and cash.

· Ensure that every LG&E account within your area of responsibility has a performance plan including financial, operational, and client experience goals, as well as sustainability and social value objectives. Ensure that the right progress is made against these plans.

· Coach, lead, and support account managers to deliver their account-level performance plans.

· Establish deep, strong relationships with your key clients and support and coach account managers to do the same.

· Put in place and deliver plans that provide a service-user experience that is second to none.

· Meet all required compliance standards, including technical and commercial compliance.

· Organically grow the contract and work with OUD of LG&E to ensure that the Mitie LG&E sales strategy (client targeting; bid/no-bid; bid strategies) will deliver the LG&E revenue growth and margin ambitions.

· Support the delivery of revenue targets from our ‘Mitie 1st' strategy – providing Projects, Energy, and other Mitie products and services to current LG&E clients.

· Make a significant contribution to Mitie's sustainability (‘Plan Zero') and Social Value objectives.

Role Objectives

• People: Establish Mitie LG&E as the best employer in the sector, creating an enjoyable, supportive workplace for our people, high-quality jobs, and great career opportunities.
• Performance: Ensure that LGE delivers its financial and operational performance goals in a way that also builds positive, constructive relationships with our clients and stakeholders.
• Growth: Identify and deliver growth for the sector, supporting our sales and bid strategies and making Mitie our clients' first choice provider for the full range of services that Mitie can deliver.

Person Specification

· Confident, upbeat leadership.

· The ability to work under pressure in a calm, positive way.

· Empathy for your people, your clients, and your service users.

· A desire and ability to succeed through the success of your team.

· Comfort in a job in which there are never enough hours in the day, and the ability to prioritise the use of your time to maximum effect.

· Comfort working with numbers and in particular a business P&L.

· Comfort working with complicated PFI contracts.

· The ability to express your thoughts clearly, whether written or spoken.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.