Account Director, Client Services - CPG

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job description

Account Director, Client Services - CPG, London

Client:

Influencer

Location:

London, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

8f3b506a4c1c

Job Views:

2

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title: Account Director

Reporting of the role: This role reports to a Senior Account Director

Overview of the job: In this exciting role you will be working directly with one of our most high profile clients within the CPG sector. You will work collaboratively with the London team and report into the Senior Account Director, while being responsible for successfully nurturing and growing our client relationship across Europe.

3 best things about the job:

1. The chance to work on a variety of world-renowned brands across different categories and social platforms.
2. Opportunity to lead and mentor a team.
3. You will be joining the business at a time of growth and expansion.

Measures of success:

In the first few months, you would have:

1. Met the team: Spent 1:1 with your line manager, direct reports and other team members to build rapport and understand how your role fits into the overall structure, setting up regular meeting cadences where needed.
2. Familiarised yourself with key processes and workflow: Particular reference to setting up master docs from scratch, campaign delivery, negotiating with creators, reporting/analysis, and pricing and budget processes.
3. Mastered internal tools: Including our platform, Waves, and all essential functions to manage creators (setting up the campaign, connecting, contracting, uploading content, etc.) as well as G-Suite, Slack, Monday.com and Hubspot.
4. Been introduced to the client: Attended client meetings, answered questions and started to understand the client’s processes, goals, priorities and expectations for ongoing campaigns.
5. Successfully contributed to initial campaigns: Including initial set up, timelines, negotiation, contracting, content review, campaign delivery and final analysis/reporting, whilst having supported your team and maintained clear comms internally and externally.

What you will need:

1. 1+ years’ working as an Account Director, including past experience managing a high value client(s), and the ability to nurture and grow our client relationships.
2. Existing experience in influencer marketing or media / advertising.
3. Experience working with project management tools, such as Monday.com and G-suite.
4. You are passionate about and have an understanding of influencer marketing, social media and digital marketing and how it’s evolving along with the travel sector.
5. You are commercially aware, organised, confident and communicate exceptionally well.
6. You are meticulous with your planning and can think of creative ways to get ahead of the game and exceed your targets.
7. You are a self starter and happy to work autonomously as well as part of a team.

A few of our core benefits:

1. Private Healthcare through Vitality
2. Wellbeing support through Vitality including EAP & Mental Health cover
3. 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. We ask that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.