Account Director – B2B Resellers

Account Director – B2B Resellers

Account Director – B2B Resellers

Apply remote type Hybrid locations Samsung House 2000 Hillswood Drive, Chertsey, United Kingdom time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 31, 2024 (30 days left to apply) job requisition id R97468

Position Summary

We are looking for an experienced sales leader to join our B2B Reseller team, within the Mobile eXperience (MX) division. You’ll lead the engagement and drive sales with a group of around 10 to 15 of our biggest and most strategically significant resellers.

You’ll drive the sales of hardware (smartphone, tablet, PC) and software (Knox Suite) by building account plans, creating sales investments, fostering positive customer relationships and ultimately driving pipeline and run rate sales of Samsung products.

This is a ‘player-manager’ role, so you’ll have both individual responsibility for 3 to 5 accounts, and reporting into you a team of national account managers with responsibility for a further 7 to 12.

Role and Responsibilities

Your key responsibilities

Customer

• Cultivate productive relationships with key partners across customer vendor management, sales and commercial teams.
• Serve as the primary point of contact for your customers, offering guidance in navigating the different teams and partners within Samsung.
• Build joint account plans which detail the short, medium and long-term objectives and measure their success.
• Communicate, drive and manage commercial investments – Sell Out Allowances, Promotions, Discounts etc.
• Ensure the customers share agreed data with Samsung to measure performance – sell out, end customer, in house share etc.
• Share back into Samsung, the ‘voice of the customer’ to provide feedback and help drive Samsung strategy.
• Lead end-customer pipeline of large opportunities.
• Implement the wider MX sales strategy to maximise growth opportunities, including the identification of new business channels and product lines.

Commercial

• Achieve profitable sales revenue growth by effectively managing Samsung targets, performance indicators, and initiatives.
• Own the internal commercial planning process for Smartphone, Tablet & PC on your accounts.
• Meet and exceed Performance Vs Quarterly/Half and Annual targets.
• Carry out regular planning and analysis to find opportunities and gaps and provide solutions to our customers that ensure a positive return on investment.
• Analyse customer and market data to identify growth opportunities and build plans to implement and achieve growth.

Your key people management responsibilities – Leading Others Only

• Provide clarity on strategy, team purpose & value and define the key areas of focus and direction.
• Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.
• Organise, lead, motivate and support 2 x National Account Managers to help drive sales in their customers.
• Role model inclusion for your team to build trust and psychological safety.
• Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.
• Manage the onboarding, offboarding process and the entirety of the colleague lifecycle process for all team members.
• Manage all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Ambitious, dedicated, and highly motivated. A track record of consistent success in a business environment dedicated to achieving desired outcomes.
• Able to sustain a high pace of work, deal with ambiguity and navigate complexity.
• Best in class commercial decision making – highly numerate and able to confidently manipulate multiple sources of data across different systems.
• Relentlessly positive and inclusive leadership and people management skills.
• A creative problem solving approach using data insights and market experience.
• Confident, articulate and empathetic communicator with a strong EQ.
• A strong interest in technology and a genuine curiosity in topics like Artificial Intelligence.
• A good sense of humour and a love of working in a collaborative team environment.

What does success look like?

• Delivery of the sales plan – growth in revenue and volume across all product areas.
• A happy, successful and highly motivated team of national account managers.
• A network of engaged resellers who prioritise Samsung into their end customers.
• Strong and mutually beneficial relationships with your Account Director peers.
• Retention of existing Samsung customer pipeline and acquisition of new opportunities.
• Innovation in ways of working – having new ideas and trying new things.

The interview process

• Up to 3 rounds of interviews as required. You will have the opportunity to meet the hiring manager, other members of the team and head of department.
• The interviews will be competency based and will be a mixture of remote and in person at our Chertsey office.
• There may be a short commercial presentation exercise, details to follow.

Skills and Qualifications

Benefits of working at Samsung include:

• Hybrid working – 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team and company performance.
• Car allowance.
• Pension contribution.
• Three volunteering days each year.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.