Account Director

JR United Kingdom; Manchester; Hybrid; GBP 45,000 - 85,000; Full time

Job description

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Are you someone who thrives on challenges? At TrunkBBI, you'll find a community of like-minded people who never settle for the ordinary. Every day at TrunkBBI presents new opportunities to overcome challenges and achieve excellence. Here, you will have the chance to generate big, bold creative ideas that exceed expectations and deliver outstanding results for clients.

Overview

We’re looking for an experienced Account Director to be a driving force for client growth within our business. This person will lead a set of high-profile accounts within the agency, ensuring that they are profitable and growing, as well as deepening senior relationships with client contacts.

You’ll take responsibility for the delivery of unmissable work that generates measurably superior results for clients. You’ll be responsible for ensuring that work directly addresses clients' business problems and moves the dial on achieving their long-term objectives. You will do so through the effective management of your own team and your ability to lead and inspire others outside the agency.

You will regularly be involved with the development of new and organic business opportunities, approaching these with a creative and commercial mindset.

You’ll be working with...

Internal: client services team, strategy team, senior managers and board level management, delivery teams across all channels (both performance and creative), finance/accounts, new business & HR.

External: client marketing & brand teams, client procurement teams, other agencies the clients work with e.g., media buyers, PR agencies and suppliers e.g., freelancers as well as new business prospects.

In this role you will report to the Managing Director. You will also report directly to the board & financial controller on account profitability and contracts.

You’ll manage and motivate staff within your team, being accountable for their performance, providing them with professional development opportunities, training, and support in development against the company’s ‘culture of excellence’ framework.

Key Responsibilities

• Lead client accounts within the agency, with overall responsibility for developing the client agency perception, relationship, and satisfaction (measured by NPS).
• Work with the strategy team to interrogate and enhance client briefs by asking questions and always being curious. Develop communications briefs that meet the client’s business needs in an effective and accountable way.
• Partner with the strategy lead to direct the strategic development of creative work, presenting and selling this effectively to clients. Lead & facilitate workshops, deep dive sessions, and Quarterly Business Reviews.
• Ensure profitability, growth, reporting & setting financial targets across accounts.
• Identify, develop, and convert new opportunities with existing and future agency clients, in partnership with the new business team.
• Shape & describe sector-specific thought leadership content with clients, in partnership with the marketing team.
• Negotiate contracts and fees with senior client contacts and client procurement personnel.
• Manage the work, performance, and professional development of team members.
• Update agency systems (CRM & project management tools) and maintain up-to-date client account information.
• Involved in recruitment within the direct team and support to the wider client services team.
• Lead by example in promoting a diverse, inclusive, and nurturing culture.
• Drive initiatives that deliver outstanding work and align with our commitment to making a meaningful difference in our workplace as a B Corp.

Core Values

Our next Account Director would also clearly demonstrate our 6 core values:

• Love What You Do – motivated and passionate; always looking to develop new skills and eager to learn.
• Stand Together, Succeed Together – support your team and colleagues to achieve the best results.
• Constantly Curious – explore and embrace new opportunities, industry trends, and ways of working.
• The Truth Kindly Told – be considerate and constructive, valuing others’ opinions.
• Own It – take ownership, accept responsibility, and commit to the bigger picture.
• Everyone Matters – recognize and respect others’ circumstances and challenges.

Ideal Candidate

Those who succeed are...

• Able to lead and inspire their team, the wider agency, and clients.
• Future focused: supporting clients with their long-term vision.
• Excellent listeners – appreciate client insights and ensure outputs reflect this.
• Great presenters – command the room and communicate effectively.
• Commercially astute: identify and develop a pipeline of work for each client.
• Effective negotiators: balance client budgets with ambition.
• Unafraid to speak up: communicate constructively when needed.
• Responsible and take ownership – delegate effectively and manage workload.
• Good at evaluating creative work – provide and receive feedback effectively.
• Curious, knowledgeable, and passionate about marketing communications.

Your Rewards

As well as a competitive salary dependent on experience, you will receive:

• Up to 38 days leave (plus Bank Holidays), including 24 days holiday, 3 days over Christmas, 5.5 life balance days, and additional holidays for years of service.
• Early finish on Fridays.
• Private health insurance covering pre-existing conditions and routine treatments.
• Life assurance.
• Enhanced maternity and paternity pay.
• £1000 for referring a new hire.

And we offer:

• Hybrid working from our Manchester office.
• Access to a personal trainer/nutritionist, free fruit, and breakfast.
• Mental health support and access to professional therapists.
• Yearly peer feedback and tailored personal development plans.
• Access to industry accredited professional qualifications.
• Employee voice and participation in surveys and awards.
• A social buddy, monthly agency socials, and events.
• Lunch & Learn events.

Minimum Requirements

An ideal candidate would have:

• Experience in marketing, communications, creative or advertising agencies.
• Experience leading creative accounts with a blend of creative strategy and content production.
• 7+ years’ experience in client services (or similar roles).
• Proven success in client growth and relationship building.
• Excellent interpersonal, collaboration, and communication skills.

About TrunkBBI

TrunkBBI is an integrated marketing agency focused on creating engaging, immersive, and highly creative experiences for brands. We are a collaboration of top names from network and bespoke agencies, delivering a boutique experience and service to clients.