Account Director

Account Director

Location: London

Direct Reports: Account Delivery Managers / Contract Delivery Managers

Reporting to: Divisional Director Integral Direct

The Role Purpose of the Account Director

• To provide leadership, development and performance management across a high profile, multi-use destination in London.
• The Account Director is a key role in providing strategic, tactical and technical operational leadership and direction across multiple workstreams and complex stakeholder map and commercial model.

Key Responsibilities of the Account Director

• Providing strategic and tactical leadership plus operational management within a dynamic multi-client environment.
• Leading a multi-faceted team of Contract Managers and a wider engineering team to ensure exceptional service delivery at a globally recognisable destination venue.

Main Duties of the Account Director

• Leading and developing dedicated account/contract teams.
• Setting the strategic direction for the team.
• Delivering the strategic goals/direction of the sector.
• Being a member of the Integral extended leadership team comprising Integral and supply chain partners working with a “one team” ethos.
• Managing the P&L of contracts including sales/growth/costs and WIP/Debt management including fee revenue targets and stretch objectives.
• Establishing a robust governance framework that drives collaborative working relationships with all stakeholders and suppliers.
• Identifying opportunities and working with wider stakeholders to develop associated operating models for Integral to add more value to providing additional/alternative services and methods of delivery to drive business development of the Contract.
• Ensuring full understanding of Contract SLA and KPI and delivering these while ensuring industry best practice.
• Setting priorities for the team to ensure task completion and coordinating work activities with others.
• Building partnerships with clients and colleagues through open, transparent and timely communication.
• Ensuring a professional image of JLL-Integral is presented to clients and visitors and promoting excellence in customer service at all times.
• Adapting management style to meet changing needs of the business or operational circumstances.
• Informing the Divisional Director of all contract issues that may impact internally or externally on Integral.
• Providing support and coaching for direct reports.
• Ensuring technical support and infrastructure is maintained for effective operation.
• Ensuring an effective process is in place for change management and governance of the estate and contract.
• Preparing and conducting presentations/proposals suitable for executive level review.
• Ensuring contract quality documentation and implementation programs are produced and delivered for the contract.
• Ensuring contract renewals/variations are completed within change control procedures and operational performance, with the account P&L reviewed annually.
• Making decisions guided by policies, procedures and business plans.
• Providing informative and engaging communications to contract team members regarding client and business priorities.
• Recognizing, respecting and rewarding the contributions and achievements of others.
• Driving and encouraging development of self and others through learning and on-the-job experience.
• Understanding Integral processes and business model.
• Working with key support workstream leads and wider JLL subject matter expertise to develop competitive service offerings.
• Leveraging benefits of market-leading technological platforms and tools to develop service offerings and customer experience.
• Developing service offerings, particularly project work to all business units within the Integral group.
• Ensuring good working relationships are developed between all departments within the business.
• Ensuring correct control measures and cost controls are in place.
• Ensuring quality assurance procedures are adhered to and any new policies are implemented.
• Ensuring commercial agreements are in place and change control is up to date across all accounts, reviewed annually as a minimum.

Experience Required:

• Managerial experience at Account Director level or above within technical and/or hard services is essential.
• A demonstrable track record in leading engineering teams within a highly complex and high-profile environment with excellent knowledge of the industry market.
• Previous experience working with major construction principal contractors and mobilising sites from CDM to occupation is desirable.
• Ability to work effectively within a matrix management structure.
• New business hunter qualities as well as strong account management skills.
• Able to build positive relationships with clients to resolve operational problems and identify opportunities for increasing profitable business.
• Communicate using appropriate styles, methods and timings.
• Role model enthusiasm and energy about their work and encourage others to do the same.
• Demonstrate resourcefulness when acquiring additional professional expertise.
• Use tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanour with colleagues, clients and their customers.
• Able to clearly communicate work tasks and win the commitment of others to achieving high operational performance.
• Ability to understand key financial, labour and material variables within budgets to achieve target returns for Integral.
• Excellent interpersonal, written and verbal communication skills.
• Able to maintain an objective and positive focus through periods of high and sustained work pressure.
• Strong technical knowledge and experience, coupled with in-depth knowledge of condition-based maintenance and exploitation of remote monitoring technology.

Qualifications Required:

• Industry relevant qualifications and demonstrable experience.
• IOSHMS.
• Competent working knowledge of M&E or Fabric disciplines.
• Sound level of administration and organisational skills.
• Account Leadership experience.
• Computer literate in Word, Excel, and Outlook.