Account Development Manager (Italian Speaking)

The role

We are looking to hire an Italian speaking Account Development Manager to join our EMEA Sales team based in London.

Please note, we are direct sourcing for this role and no recruitment agency support is required.

Working at WGSN

Together, we create tomorrow

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

Role overview

As an Account Manager at WGSN you will be managing a book of basic, core and growth accounts and finding account development opportunities amongst WGSN clients in EMEA, focusing on English and German speaking clients.

Your responsibilities include identifying business opportunities and risks, building prospect relationships, negotiating and closing business deals and maintaining extensive knowledge of current market conditions. You will use a consultative sales style to create, implement and manage a strategy to help achieve ambitious sales goals.

The team

You will join a fantastic team of 10 Account Managers based in London. Our team is multicultural and diverse, comprising individuals from various backgrounds, including Spain, Brazil, Germany, France, South Africa, Colombia, Italy, and Australia. We have a strong team bond that fosters collaboration and success. You will feel very supported and mentored.

Key accountabilities

• Drive all aspects and stages of the sale including; qualifying the viability of potential sales, delivering winning presentations, contract negotiations, legal and procurement discussions and managing the sales process through to its close.
• Protect the volume and value of your portfolio and use all the available tools to identify and implement new strategies for rescuing clients.
• Ensure the customer is delighted with the WGSN experience (and successfully executing the renewal of the client contracts); maintain high renewal rates.
• Deliver virtual presentations and assist in telling our story and pitching the WGSN value as it relates to each prospect in all industry markets including, specially fashion, interiors design and agencies, but also including CPG, technology, hospitality and automotive sectors.
• Research prospects to get an understanding of their business needs and how WGSN will address their objectives and deliver value.
• Work alongside the client service team and credit control who will support the day-to-day needs of the client.
• Manage a 12-16 week sales cycle and follow a systematic approach to identify future opportunities, set expectations and plan for future resource needs.
• Accurately record details and structure reports on client history and interactions in Salesforce.
• Demonstrate leadership skills by delivering superior performance and by being a positive influence on team members.

Skills, experience & qualifications required

• Proficiency in English and Italian is compulsory.
• Solid experience in sales, customer services or retention roles.
• A demonstrable track record of sales success (selling subscription-based products and consultancy services).
• Focus on KPI’s and outcomes.
• Understanding of how to communicate a service offering through proposals, presentations, phone calls and case study development – great presentation and negotiation skills.
• Excellent organization skills and sharp attention to detail.
• Ability to manage database, opportunity pipeline and lead cultivation, including holistic overview of all outstanding communications and prospect relationships.
• Salesforce based CRM experience and previous experience in a subscription’s role is preferred.
• Determined, energetic, curious, can do attitude, problem solving and passion for storytelling.
• Must be extremely customer service oriented with a passion to exceed client expectations.

What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

- 25 days of holiday per year - with an option to buy/sell up to 5 days

- Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness

- Employee assistance programme, season ticket loans and cycle to work scheme

- Volunteering opportunities and charitable giving options

- Great learning and development opportunities.

More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.

Our values

We Are Everywhere

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We Are Future Focused

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We Are Rigorous

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Our culture

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.