Account Development Manager

DHL Germany; United Kingdom; Remote; GBP 35,000 - 65,000; Full time

Job description

RCS Grade: J
Contract Type: Permanent
Location: Remote with 50% travel within England

As an Account Development Manager within the HSL Business unit, you will be responsible for managing the existing EBIT of selected key accounts and identifying and converting year-on-year growth opportunities. This role requires creating and presenting compelling customer solutions and commercial proposals while developing and maintaining relationships throughout the customers' organizations to enhance our ability to retain and win business.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, you will:

• Develop and leverage constructive relationships within assigned accounts, being a key contact for the customer.
• Continuously review business potential and identify potential business opportunities.
• Organize and hold quarterly business review meetings (QBRs) with the customer.
• Present solution proposals and business fits to decision makers, engage in negotiations, and close deals.
• Monitor performance of site operation teams and facilitate in case of customer issues.
• Support operational teams in the management of customers and act as an escalation point as required.
• Ensure account plans are in place, effective, shared with sponsors, reviewed, and used as a tool to develop customer relationships and growth.
• Collaborate with internal functions that support the sales process (Solution Design, HR, IT, Real Estate, Legal, Finance, etc.), gather required input, and coordinate actions.
• Conduct opportunity assessments for identified opportunities and develop recommendations on pursuit or cancellation based on financial attractiveness, risk, and fit of customer requirements with HSL capabilities.
• Manage the renewal agenda and ensure current business is profitably maintained.

WHAT DO WE NEED FROM YOU?

• Excellent relationship-building and communication skills.
• Ability to create and present compelling commercial proposals.
• Customer-facing experience and the ability to build strong relationships at all levels.
• Strong research and analytical skills to understand customer needs and market opportunities.
• Effective in coordinating and leading cross-functional teams.
• Proven experience or a keen interest in account management or business development.
• Experience in a Public Sector environment would be beneficial.
• Experience in project management would be beneficial.
• Any operational experience would be an advantage, including warehousing, transport, air/sea freight, and control tower involvement.
• A commercial/financial background would be beneficial.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service.
• Hundreds of discounts (including retail, childcare + gym).
• Affordable loans & enhanced pension scheme.
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 14th April 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.