Account Coordinator - Hybrid Working - £28,000pa

A highly successful and growing business based in Birmingham are looking for an Account Coordinator to join the team.

This is a newly created role and would suit candidates who have excellent interpersonal and relationship-building skills. Perhaps you have experience working as an Account Coordinator, Relationship Coordinator, Recruitment Coordinator, or within Customer Support or Customer Service.

As Account Coordinator, you will be looking after the company's sub-contractor network. You will be building strong relationships to enhance service quality and subcontractor satisfaction and retention, helping them to deliver outstanding customer service.

Your key responsibilities as Account Coordinator will include:

1. Negotiating job offer terms with subcontractors and providing onboarding support.
2. Ensuring they are fully integrated with the use of systems and familiar with industry guidelines.
3. Monitoring subcontractor performance and reaching out to subcontractors who have become inactive to explore opportunities for reengagement.
4. Proactively building relationships with subcontractors, gathering feedback, addressing challenges, and fostering long-term engagement and trust.
5. Listening to any concerns and advocating for positive changes within the business to improve overall satisfaction and retention.
6. Planning and coordinating roadshows, which will include workshops, interactive sessions, and presentations.

The ideal candidate will have excellent interpersonal and relationship-building skills. You will have strong negotiation and organisational skills and be able to multitask and prioritise your workload. You will be proficient in IT, including MS Office, and will have a valid driver's license and your own car.

The salary on offer is £28,000 per annum plus a benefits package which includes hybrid working, 24 days holiday (increasing with service) plus bank holidays, and an additional day off for your birthday. Comprehensive training, career growth opportunities, and employee recognition and development programmes are also included.