Accidental Damage Fraud Investigator

We are seeking a talented Accidental Damage Fraud Investigator to join our client who is a leading insurance and technology organisation in Manchester. This role offers an exciting opportunity to protect the business and customers from fraud by investigating suspected fraudulent Accidental Damage claims.

Up to GBP29,000

Location: Salford Quays, Manchester. Hybrid working with 4 days at home and 1 day in the office.

The Company

This award-winning insurance and technology group delivers market-leading motor insurance, underwriting, distribution, finance, technology, and legal services. With a focus on innovation, the company operates across multiple sites and offers flexible working arrangements.

The Role

As an Accidental Damage Fraud Investigator, you'll manage a portfolio of suspected organised/opportunistic accidental damage claims, conduct interviews, and collaborate with internal colleagues and third-party suppliers. The role offers a dynamic work environment and the opportunity to make a significant impact.

Key Responsibilities of the Fraud Investigator - Accidental Damage:

• Manage suspected accidental damage claims in accordance with company procedures and SLAs
• Conduct telephone interviews with customers and engage external suppliers
• Perform open source and desktop enquiries using various databases
• Assess evidence and provide regular updates to involved parties
• Meet agreed fraud KPIs and targets while ensuring compliance with company policies

Required knowledge and experience for the Fraud Investigator - Accidental Damage role:

• Proven track record of managing a caseload with adherence to SLAs
• Strong understanding of FCA, Consumer Duty, and FOS
• Good understanding of the motor insurance industry
• Excellent analytical, problem-solving, and communication skills
• Self-motivated with a proactive approach and positive attitude

If you're passionate about fraud investigation and ready to take on an exciting challenge as a Fraud Investigator in Accidental Damage, get in touch.

Applicants must be located and eligible to work in the UK without sponsorship.