Accidental Damage Fraud Investigator

We are seeking a talented Accidental Damage Fraud Investigator to join our client who is a leading insurance and technology organisation in Manchester. This role offers an exciting opportunity to protect the business and customers from fraud by investigating suspected fraudulent Accidental Damage claims.

Up to £29,000

Location: Salford Quays, Manchester. Hybrid working with 4 days at home and 1 day in the office.

The Company

This award-winning insurance and technology group delivers market-leading motor insurance, underwriting, distribution, finance, technology, and legal services. With a focus on innovation, the company operates across multiple sites and offers flexible working arrangements.

The Role

As an Accidental Damage Fraud Investigator, you'll manage a portfolio of suspected organised/opportunistic accidental damage claims, conduct interviews, and collaborate with internal colleagues and third-party suppliers. The role offers a dynamic work environment and the opportunity to make a significant impact.

Key Responsibilities of the Fraud Investigator - Accidental Damage:

• Manage suspected accidental damage claims in accordance with company procedures and SLAs
• Conduct telephone interviews with customers and engage external suppliers
• Perform open source and desktop enquiries using various databases
• Assess evidence and provide regular updates to involved parties
• Meet agreed fraud KPIs and targets while ensuring compliance with company policies

Required knowledge and experience for the Fraud Investigator - Accidental Damage role:

• Proven track record of managing a caseload with adherence to SLAs
• Strong understanding of FCA, Consumer Duty, and FOS
• Good understanding of the motor insurance industry
• Excellent analytical, problem-solving, and communication skills
• Self-motivated with a proactive approach and positive attitude

If you're passionate about fraud investigation and ready to take on an exciting challenge as a Fraud Investigator in Accidental Damage, get in touch.

Applicants must be located and eligible to work in the UK without sponsorship.