Academic Support Administrator

Malvern International is an international education company with UK-based International Study Centres at our partner Universities, University of East London (UEL) and Wrexham Glyndŵr University and at our schools in Brighton, London and Manchester. In over 35 years, we have welcomed students from over 120 countries to access study opportunities with us.

Our core purpose is to provide, with our partners, students from around the world with the opportunities to reach their full potential via access to transformational learning, teaching and support and our mission is to provide international students essential academic and English language skills, cultural experiences and the support they need to thrive in their academic studies, daily life and career development.

The Malvern International group includes:

• Malvern University Partnerships – high-quality on-campus and off-campus university pathway programmes, helping students progress to a range of universities
• Malvern House Schools – British Council accredited, English UK registered schools providing a range of interactive language programmes
• Juniors & Summer Camps – English language learning experiences for juniors, with a range of summer camps and bespoke group programmes offering fully immersive language travel experiences

Within our University Partnerships division, our UEL International Study Centre has grown very significantly since its launch in 2018, and now offers:

• International Foundation programmes in Accounting, Architecture, Business and Management, Engineering, Computing and Science, Hospitality Management, Humanities and Social Science and Law
• International Year One programmes in Business and Engineering, and from September 2021, Computer Science and Hospitality Management
• International Graduate Diploma and pre-masters programmes
• Pre-sessional, in-sessional and induction programmes for UEL international degree level students

We are looking for an Academic Support Administrator to join our team at our centre in UEL’s Docklands campus, providing an excellent service to internal and external customers relating to a range of academic support functions.

In addition to carrying out a range of duties at a high level, the postholder will work as part of a team in a collaborative working environment, underpinned by key values:

• A deep commitment to, and understanding of, our customers – students, staff and partners;
• An expectation of flexibility, accountability and integrity in all of our people’s actions;
• An aim for excellence in every aspect of our operations;

Key accountabilities and duties

• Be responsible for the delivery of high quality academic administration support to staff and students at our Centre;
• Support the functions and processes associated with the effective and efficient delivery, monitoring and assessment of academic programmes to required quality standards;
• Effective maintenance of student records, including attendance, progression and grades, and development of systems and processes to optimise the efficiency of these processes;
• Assist with the implementation of all aspects of assessment, examination and award processes in an accurate and timely manner;
• Effectively liaise with colleagues in relation to the co-ordination of academic timetables and the availability of teaching space;
• Contribute to the provision and monitoring of pastoral and academic support which supports our students realise their potential, including the identification of areas which could be improved within these support structures and processes;
• Liaise with centre and University staff and other stakeholders on a wide range of academic support matters;
• Assist with providing timely and accurate management information
• Attend and take minutes at appropriate academic programme meetings as required
• The flexibility and willingness to carry out other work from time to time at our request, and to work effectively under pressure at key times in the academic year.

Place of Work

University of East London Docklands Campus. The nature of the lecturer role means any limited remote/home working will only be possible, by arrangement, outside of term time.

Safeguarding

As part of our Safeguarding procedures, applicants are asked to note that:

• references will be followed up;
• all gaps in CVs must be explained satisfactorily;
• proof of identity and (where applicable) copies of qualifications will be required;
• reference requests will specifically ask whether there is any reason why candidates should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18;
• appropriate suitability checks will be required prior to confirmation of appointment.

This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. All applicants who are offered employment will be subject to a Disclosure and Barring Service check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions.

Person Specification

Experience and achievements

Essential:

• Proven experience of administration in a customer-focussed environment
• Experience in assisting with the development and implementation of effective and efficient systems and processes
• Effectiveness in building and maintaining excellent working relationships with colleagues and customers from a wide range of backgrounds

Desirable:

• Prior work experience in an education setting

Skills

Essential:

• Very strong administrative skills, excellent written and spoken English, and attention to detail
• Able to prioritise, meet deadlines and work under pressure
• Well developed IT skills, particularly with regards to Microsoft Office and able to learn and accurately use new IT databases/systems at a fast pace
• Time management skills demonstrated in a fast-paced environment
• Effective working on your own initiative and as part of a team
• Flexibility and willingness to undertake and learn new tasks and skills
• Committed and responsible for promoting and safeguarding the welfare of children and young adults

Desirable:

• Prior understanding of the needs, sensitivities and aspirations of international students
• Fluency in a second language

Successful candidate must have the right to work in the UK.

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Education:

• Bachelor's (required)

Experience:

• IT: 1 year (required)
• Microsoft Office: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In person

Reference ID: Malvern- Academic Admin
Expected start date: 04/11/2024