91900 - Welsh Language Support Manager

Building/Site: ABERYSTWYTH JUSTICE CENTRE, ABERYSTWYTH, SY23 1AS; CAERNARFON CRIMINAL JUSTICE CENTRE, CAERNARFON, LL55 2DF; CARDIFF MAGISTRATES, CARDIFF, CF24 0RZ; Llanelli County, SA15 3AL; MOLD CIVIC CENTRE, MOLD, CH7 1AE; SWANSEA MAGISTRATES, SWANSEA, SA1 5DB

Grade: HEO

Post Type: Permanent

Working Pattern: Full Time, Part Time, Flexible Working

Role Type: Operational Delivery

Line Manager Responsibilities: Yes

Part-time hours - minimum hours accepted will be 29 hours per week over 4 or 5 days.

Job Title: Welsh Language Support Manager

About Us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support our court users by providing a Welsh language service within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Overview: There are high expectations of all staff regardless of the job they do, and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

Band HEO staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty, and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

Welsh Language Unit: The Welsh Language Unit (WLU) is an award-winning, highly regarded specialist unit within HMCTS, which also provides a Welsh language translation service for the wider MoJ. The Welsh Language Support Manager role sits at the heart of the WLU and works closely with both the Head of Welsh Language Services and the Head of Translation.

Key Purpose of the Role: To continue to develop HMCTS’ Welsh Language services and its compliance with the provisions of its Welsh Language Scheme.

Key Responsibilities:

1. To deliver a consistent and customer-focused service through the Welsh language.
2. Ensure effective deployment of resources to meet operational needs.
3. Ensure the delivery of Welsh language related objectives.
4. Act as Responsible Officer as required.

Operations:

1. To have operational day-to-day responsibility for the delivery of all Welsh language functions other than translation, i.e., the administrative, telephony, and design functions; together with the relevant line management of staff.
2. To ensure all Welsh language statistics are collected and reported monthly to the Head of Welsh Language Services.
3. To assist with the provision of Welsh language mediation for money claims in the civil jurisdiction by being trained as a mediator.
4. Maintain effective working relationships with the judiciary, supporting agencies, voluntary, and user groups. Working with agencies to improve the level of service offered to users.
5. Ensure that team targets are met and resources are managed to deliver highly effective performance.
6. Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
7. Ensure that Governance, risk management registers, and contingency plans are in place and updated annually/monthly.
8. To ensure HMCTS is informed in relation to customer feedback on its Welsh language services.
9. To take the lead responsibility for HMCTS’ Welsh language social media activity.
10. To represent the Welsh Language Unit on various internal meetings as directed by the Head of Welsh Language Services.
11. To work closely with other Government Departments in relation to Welsh language service delivery, attending relevant meetings, sharing information, and bringing back good practice.
12. To lead on the practical daily working relationship between the WLU and the various CTSC’s to ensure a smooth operating relationship.
13. To assist with the secretariat work for the Lord Chancellor’s Welsh Language Standing Committee.

Policy:

1. To advise on the provisions of HMCTS’ Welsh Language Scheme for HMCTS policymakers and project managers as required.
2. To contribute to the evolution of the Welsh Language Scheme at every iteration taking both feedback and the current situation in relation to language planning into mind.
3. To assist with the drafting of HMCTS’ Annual Monitoring Report to the Welsh Language Commissioner.
4. To work with various stakeholders to improve the provision of Welsh language services across the justice sector.
5. To undertake any other duty as directed by the Head of Welsh Language Services or the Head of Translation.
6. To investigate any complaints received in relation to Welsh language services, liaising with the business as appropriate and providing the Head of Welsh Language Services with the findings.

Analysis:

1. To monitor the uptake of Welsh language services and investigate accordingly if usage is particularly low.
2. To interrogate various Welsh language related statistics to identify relevant areas of attention.
3. To develop activity to promote the use of the language within HMCTS Wales.
4. To maintain HMCTS’ list of Welsh speakers and learners.
5. When required, to assist with any user research with Welsh speakers when developing new services.

Specialisms:

1. To have a working knowledge of language planning in Wales.
2. Ability to speak and write in Welsh to a very high standard.
3. Ensure effective deployment of resources to live within the allocated budget.

Working Arrangements & Further Information: The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Benefits:

• Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
• There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year.
• Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks: The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.

Support:

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers, and discounts on a range of goods and services.
• Paid paternity, adoption, and maternity leave.
• Free annual sight tests for employees who use computer screens.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

If you are successful at sift you will be invited to attend a Microsoft Teams interview, this will be conducted in the Welsh Language and the dates are yet to be confirmed.

Application Form Stage Assessments:

Experience:

CV

Statement of Suitability - 250 word limit

Use of Artificial Intelligence (AI): You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability, and behaviour examples, are truthful and factually accurate.

Interview Stage Assessments:

There is 1 interview stage for this vacancy.

Behaviours:

1. Changing and Improving
2. Managing a Quality Service
3. Seeing the Big Picture

A Great Place to Work for Veterans: The