3rd Line Support Engineer – 10935SR

10935SR
£50k – 53k per year

3rd Line Support Engineer

5 days onsite – Police Security Clearance checks required

We are seeking an experienced 3rd Line Support Engineer for a prestigious organisation in Kingston upon Thames. This role provides an excellent opportunity to work on Software Support and Cloud Technologies, ensuring system reliability, security, and high-quality customer service.

Role Purpose

• Act as an escalation point for all reported software-related issues.

• Provide advanced troubleshooting and support for cloud-based applications and infrastructure.

• Manage, monitor, and optimise Azure App Services, Blob Storage, and SQL Databases.

• Ensure seamless Azure cloud integration and security compliance.

Key Responsibilities

• Act as the escalation point for software support issues reported via email or phone.

• Log, track, and manage escalated software cases, ensuring timely resolution.

• Troubleshoot and resolve complex software related issues.

• Escalate unresolved issues to engineering and development teams, providing full documentation.

• Maintain a high standard of customer service, ensuring timely updates and compliance with SLAs.

• Act as an escalation contact for third-party suppliers (e.g., Microsoft).

• Support remote and on-site installation and upgrades of software systems.

• Monitor cloud-based systems, servers, and web apps to ensure uptime.

• Participate in out-of-hours support on a rotational basis.

Software & Cloud Management

• Azure App Service: Deploy, manage, and troubleshoot Azure-hosted applications.

• Azure Blob Storage: Integrate and manage secure, scalable storage solutions.

• SQL Database Management: Optimize queries and ensure seamless integration with Azure App Services.

• Azure Storage Integration: Work with Blob, Queue, and Table Storage for application data management.

• Networking & Security: Implement VNET integration, private endpoints, and secure communication between Azure resources.

Essential skills:

• Strong experience in third-line software/cloud support.

• Expertise in Azure App Service, Azure Blob Storage, and SQL Database Management.

• Azure Active Directory (AD) for identity and access management.

• Azure Entra for identity governance and compliance.

• Strong understanding of security, compliance, and enterprise integration.

• Hands-on experience managing cloud and on-premises infrastructure.

• Microsoft Certifications: AZ-900, AZ-104.

• Eligibility for police vetting (5 years of UK residency required).

Desirable skills

• Additional European language skills.

• Microsoft 305 Certification.

• Experience with load balancing for scalability and availability.

3rd Line Support Engineer