3Rd Line Support Engineer

My client is looking for an experienced 3rd Line Support Engineer to join their team. This is an exciting opportunity for you to join a growing MSP where you can grow and develop your career.

Job Summary
They are seeking a dedicated and skilled 3rd Line Support Engineer to join their dynamic team. The ideal candidate will be responsible for providing exceptional technical support to their clients, ensuring their systems operate smoothly and efficiently. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of computer networking and desktop support.

Duties

1. Provide up to third-line support for technical issues related to software troubleshooting and hardware malfunctions.
2. Assist customers with inquiries and resolve issues in a timely manner, ensuring high levels of customer satisfaction.
3. Maintain and manage office systems, including desktop support for users.
4. Compile and send Security reports and analysis to customers.
5. Troubleshoot and resolve issues related to Linux operating systems and computer networking, including LAN configurations.
6. Collaborate with cross-functional teams to enhance service delivery and improve processes.
7. Document all interactions with clients accurately in the ticketing system to ensure continuity of service.

Requirements

1. Windows 7 to 11 and Mac OS
2. Windows Server (Apply online only)
3. Entra & Active Directory
4. Cloud Technologies such as AWS and O365/Azure & Intune.
5. Microsoft Certifications MS100, MS101 advantageous
6. MSP Experience
7. VMware and Hyper V implementation and management.
8. Networking and Security
9. Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
10. Experience with IT Glue and AutoTask ticketing systems is advantageous.
11. Cisco skills are advantageous.
12. Familiarity with desktop support practices and software troubleshooting techniques.
13. Ability to work independently as well as part of a team in a fast-paced environment.
14. Excellent problem-solving skills with a keen attention to detail.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity as a Support Engineer. In order for you to be considered for the role, you must have experience of working for a Managed Service Provider.