3rd Line Network Engineer

Advance your career as a 3rd Line Cloud Engineer with DHU Healthcare!

As a 3rd Line Support Engineer, you will play a pivotal role in maintaining, supporting, and developing DHU's IT network infrastructure and systems to meet the demands of our 24/7/365 operational environment. Working closely with our vendors and partner providers, you will ensure optimal system availability to support the critical services we deliver.

Beyond technical support, you will act as a key problem-solver and communicator, capable of working effectively under pressure in a dynamic and fast-paced setting. This role requires you to provide essential on-site IT services as part of a 7-day working pattern, including bank holidays, with on-call responsibilities to address and resolve service incidents swiftly. Join us in this critical role and contribute to our mission of delivering exceptional, continuous care through reliable and robust IT support.

Job summary

3rd Line Cloud Engineer

Main duties of the job

What your typical day looks like:

• Lead the design, implementation, and automation of Azure cloud infrastructure
• Build, configure, administer, and manage the cloud technologies, systems, and components
• Package and deploy applications via Intune
• Manage and deploy GPOs and applications via Intune
• Manage Autopilot deployments
• Administer all O365 functionality, such as users, groups, static and dynamic distribution lists
• Timely and proactive resolution of cloud and 3rd line technical issues in support of DHU operational requirements
• Delivery of planned maintenance and infrastructure upgrades across the DHU digital estate.
• Provision of 3rd line and cloud support to Service Management team
• Lead identified strategic cloud-based infrastructure projects in support of DHU's wider digital strategy.
• Lead the investigation and resolution of identified systemic issues in response to in-service events

About us

What DHU can offer you:

• Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance.
• Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
• Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
• Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
• NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
• Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
• Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.

Job responsibilities

What your typical day looks like:

• Support the deployment and configuration of a range of layer 2 and layer 3 network elements such as routers, switches, firewalls, and VPNs
• Perform in-life operational activities of network elements, including hardware and software upgrades, security configuration and patching, and technology refresh
• Perform hands-on configuration of networking hardware adhering to approved procedures and processes
• Provision of 3rd line support to Service Management team
• Lead identified strategic infrastructure projects in support of DHU's wider digital strategy.
• Lead the investigation and resolution of identified systemic issues in response to service events
• Work on-site at data centre locations when necessary
• Diagnosis and resolution of network faults, including escalations from our helpdesk
• Working in collaboration with our current 3rd party network provider and any 3rd party vendors where necessary
• Liaise with service partners and customers
• Proactively handle support cases assigned to you
• Working with both technical and non-technical staff as the key point of contact
• Ensure SLAs are met, documentation is correct, and policies/procedures are in place

Person Specification

Experience

Essential

• Excellent verbal communication skills, specifically able to communicate technical information in simple language to end users
• A minimum of 3 years network engineering experience
• Understanding of copper and fibre networking
• Experience of planning and installing LAN/WAN networks
• Experience configuring Juniper, Aruba devices and Cisco firewalls
• Good knowledge of: IPv4 and IPv6 routing protocols (internal and external), LAN, VLAN, EVPN, MPLS, VPLS, VXLAN, DHCP and DNS
• Proven experience with L2 and L3 network tools, monitoring, and troubleshooting techniques on IPv4 and IPv6 networks
• Proven experience monitoring network performance and contributing to remedial plans addressing performance shortfalls
• Ability to resolve complex problems
• Demonstrable working knowledge of Network Management Systems
• Right to work in the UK

Desirable

• Networking qualification such as CCNA, CCNP or JNCIP
• Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
• Good general level of education with a minimum of Mathematics and English GCSE
• Full UK Driving Licence and access to own vehicle (travel mileage to site covered by expenses)

Qualifications

Essential

• Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
• Minimum certified to Microsoft Azure Fundamentals, AWS Cloud Practitioner or Google Associate Cloud Engineer
• Knowledge of telephony systems and applications.
• Good general level of education with a minimum of Mathematics and English GCSEs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DHU Healthcare

Address

D H U Healthcare C I C

2 Roundhouse Road

Pride Park

Derby

DE24 8JE

Employer's website

http://www.dhuhealthcare.com/ (Opens in a new tab)