3Rd Line IT Support Consultant

3rd Line IT Support Consultant

Location: Oxfordshire - Home, Office & Client Sites
Salary: Competitive, based on experience

My client is on the lookout for a proactive, customer-focused 3rd Line IT Support Consultant to join their growing team! This is a dynamic role combining remote, office, and on-site support across Oxfordshire and the Midlands. You'll be part of a friendly, fast-moving team, handling BAU support, major projects, and technical leadership.

What You'll Be Doing:

1. Deliver top-tier customer service - always!
2. Provide expert on-site, remote, and phone support
3. Manage and improve IT processes, infrastructure, and security
4. Lead and implement major IT projects
5. Research, test, and evaluate emerging technologies
6. Act as an escalation point for 1st & 2nd line support
7. Work with 3rd-party vendors to resolve complex issues
8. Keep documentation sharp and up-to-date
9. Mentor and guide junior team members

What They're Looking For:

Essential Skills:

1. Strong communication and customer service mindset
2. Proven troubleshooting skills in a fast-paced environment
3. Microsoft 365, Azure, Intune
4. Windows Server, Exchange, Hyper-V
5. Networking (VLAN, VPN, Firewalls, WatchGuard, Meraki, Ubiquiti, VOIP)
6. Security solutions (Sophos, Cisco Umbrella)
7. Hardware support (Dell, HP, Lenovo)
8. A full UK driving licence

Bonus Skills (Nice to Have):

1. Degree in IT or related field
2. 4+ years in a similar role (preferably MSP)
3. MCSA, Azure, or Microsoft 365 certifications
4. ITIL Foundation
5. VMware vSphere, SAN, iSCSI experience

Why Join?

1. Career Growth: Fully funded training & certifications
2. Perks: Company pension, bonus scheme, life insurance
3. Extras: Company car, phone, broadband benefits

If you're a problem-solver with a “can-do” attitude and a passion for tech, we want to hear from you! Apply now and level up your career.