3Rd Line IT Operations Engineer

Focus Resourcing; Bristol; Hybrid; GBP 30,000 - 35,000; Full time

Job description

Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis.

You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.

Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London).

What you'll be doing:

1. Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
2. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
3. Automation: Develop PowerShell scripts to streamline operations and boost efficiency.
4. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
5. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
6. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.

What we're looking for:

1. Bachelor's degree in computer science, Information Technology, or a related field.
2. AZ-104: Microsoft Azure Administrator
3. Minimum of 5 years of experience in a similar role.
4. Strong knowledge of infrastructure and security management.
5. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)
6. Excellent problem-solving and communication skills.
7. Proficiency in managing virtual machines, network devices, and security systems.
8. Ability to handle complex technical issues and provide advanced support.
9. Strong analytical and reporting skills.

Salary & Benefits:

Salary between 30-35k dependant on experience, plus excellent benefits including:

• Private Healthcare Package through BUPA
• Death in Service (4 x salary)
• Group Income Protection
• 23 days holiday per year plus bank holidays
• First class reward and recognition initiatives
• Discounted gym membership