3rd Line IT Engineer

3rd Line IT Engineer
Salary: GBP30,000 to GBP45,000
Location: Home Based

An exciting opportunity has arisen for a highly skilled 3rd Line IT Engineer to join a dynamic team. This home-based role offers a competitive salary ranging from GBP30,000 to GBP45,000. The successful candidate will be responsible for handling escalated technical issues, managing IT system maintenance, and ensuring the smooth operation of IT services. This role requires a detail-oriented mindset to thrive in a dynamic technical environment. Working on complex technical problems, this role requires a proactive individual who can manage multiple tasks efficiently and provide high-level technical support.

• Home-based role with competitive salary
• Opportunity to work on complex technical problems
• Chance to contribute significantly to the smooth operation of IT services

What you'll do:

As a 3rd Line IT Engineer, your primary responsibility will be to handle escalated technical issues that require your expertise. You will be working closely with other engineers, providing out-of-hours support when necessary. Your excellent problem-solving skills will be put to use as you conduct root cause analyses for problem tickets, identifying and resolving underlying issues. You will also play a crucial role in maintaining the security and performance of our systems through regular updates and patches. Additionally, you will monitor Microsoft Service Health, resolving any reported issues promptly. Your role extends beyond troubleshooting; you will also assist users in making the most of productivity tools provided by Microsoft. Furthermore, you will manage SharePoint sites, ensuring secure access for all users.

• Handle escalated issues from Level 1 and Level 2 support involving intricate and challenging technical issues.
• Provide out of hours support as part of a team of Engineers.
• Provide VIP support for system issues affecting the executive team.
• Assist with encouraging and facilitating users to make the most of productivity tools and services provided by Microsoft.
• Conduct root cause analysis (RCA) for problem tickets to identify and resolve underlying issues.
• Perform operating system updates and patches to ensure systems are secure and up-to-date.
• Manage application updates and patches to maintain software performance and security.
• Monitor Microsoft Service Health and resolve any reported issues.
• Create and modify SharePoint sites, manage access, and create external guest user accounts.
• Monitor and maintain Power Automate flows.

What you bring:

The ideal candidate for the 3rd Line IT Engineer position brings a wealth of experience in technical support roles. With at least 3 years of experience, you have honed your problem-solving skills and are adept at handling complex technical issues. Your proficiency in Microsoft technologies such as Intune, SharePoint, and Teams will be invaluable in this role. You are an excellent communicator, able to explain complex technical concepts in a way that is easy for non-technical colleagues to understand. Your ability to manage multiple tasks efficiently will ensure that you can keep up with the fast-paced nature of this role. Above all, your detail-oriented mindset will enable you to thrive in our dynamic technical environment.

• Experience in 2nd or 3rd line support is preferred.
• Strong problem-solving skills are necessary.
• Proficiency in Microsoft technologies such as Intune, SharePoint, Teams is required.
• Excellent communication abilities are essential.
• Ability to manage multiple tasks efficiently is needed.
• Detail-oriented mindset is crucial.

What sets this company apart:

Our client is a leading provider of IT services, known for their commitment to quality and innovation. They offer a supportive and inclusive work environment where every team member's contribution is valued. They believe in providing their employees with opportunities for professional growth and development, and they recognise the importance of work-life balance. This is reflected in their offering of flexible working arrangements.

What's next:

If you're ready to take on a challenging yet rewarding role as a 3rd Line IT Engineer, don't hesitate!

Apply today by clicking on the link

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates