3rd Line Engineer – HALIFAX/LEEDS/HARROGATE/WEST YORKSHIRE – TOP 500 BUSINESS - DEER 719

Based in Leeds city centre, this award-winning professional services firm is looking for a Senior Infrastructure Analyst with solid all-round support skills to join their team. The company is ever-evolving, they are one of the Top 500 within their industry and are seen as one of the top businesses within their market. The company offers a professional and structured career path offering meritocratic progression and benefits befitting of a large professional services firm.

Benefits include:

1. Competitive salary (£32,000)
2. 25 days holiday
3. Pension (4%/6% Contribution)
4. Private health insurance
5. Life cover
6. Paid sick leave

You will be responsible for the provision of hardware and software infrastructure support. You will also be required to undertake various project-related tasks to ensure timely delivery of technical projects as well as the usual BAU tasks. Working within a small team of Infrastructure Analysts, you will collaborate with other teams, including IT Service Delivery, IT Security, IT Development, third-party clients, and suppliers.

PRINCIPAL ACCOUNTABILITIES

1. Provide support for existing IT hardware and systems software
2. Investigate relevant new technologies
3. Administer, manage, and maintain core IT infrastructure systems and services, including multiple SQL server instances, Hyper-V server estate, Microsoft Exchange, Microsoft Active Directory (including DNS, DHCP, Group Policy), local area networks, physical and virtual desktop and server estate, NetApp storage, telephony, in-house dialler, remote access, backup, and disaster recovery solutions
4. Ensure sufficient capacity for future business requirements
5. Document existing and new IT infrastructure and associated processes
6. Liaise and work alongside third-party service providers
7. Define and implement appropriate test plans
8. Proactively find resolutions to known issues and improve “first time fix” levels
9. Management of security solutions, including firewalls, endpoint protection, mail filtering, and web proxies
10. Proactively identify and undertake performance tuning of both hardware and software environments
11. Support the Root Cause Analysis process for significant issues
12. Provide the first point of contact for all IT Infrastructure related escalation

TECHNICAL SKILLS & QUALIFICATIONS

1. A proven track record in the administration of a corporate IT environment including server, network, and storage environments
2. In-depth knowledge of Microsoft Windows Server operating system roles and applications including Active Directory, Group Policy, Exchange, File and Print services, IIS, WSUS, and SQL Server and related security
3. In-depth knowledge of server virtualisation platforms including Hyper-V (SCVMM) and VMware ESXi
4. Knowledge and understanding of LAN, WAN, and VPN connectivity, including firewalls
5. Broad understanding of Microsoft desktop operating systems and Microsoft Office applications
6. Working towards or holding a Microsoft certification for Windows Server operating systems (MCSA, MCITP, MCTS)
7. Working knowledge of NetApp storage solutions
8. Working knowledge of Noble dialler solutions
9. Experience in an industry framework (ITIL, ISO 20000/27001 etc.)