2nd line to 3rd line engineer req to become Dev Ops Engineer (training provided) Great bens, Leeds

DevOps Engineer

Due to the client's impressive market position and continued success, an exciting opportunity has arisen for a DevOps Engineer to join the team. This is an excellent opportunity for an existing IT professional who wants to gain further IT and business experience together with developing their career with a leading financial services organisation.

Location: Leeds

Salary: Up to £30,000, plus overtime and a generous benefits package

Hours of work: 37.5 hours per week

Key Responsibilities

1. Key responsibility for estate of Microsoft SQL servers
2. Escalated application support for in-house apps
3. Responsibility for scripting and integration of in-house apps with telephony system
4. Completion of data requests
5. Business MI Excel report writing and troubleshooting
6. SQL Server performance monitoring and tuning
7. Automate and script tasks for the infrastructure support team, including PowerShell
8. Respond to requests for technical assistance in person, via phone, via the helpdesk software, or via email
9. Offer advice to end users and other technicians where necessary
10. Follow help desk procedures and ticket handling procedures
11. Log all user interaction within helpdesk software
12. Responsible for responding to any urgent tickets in unassigned when no first line technicians are available
13. Stay current with business application and system information, changes, and updates
14. Carry out in-depth investigation of problems and root causes
15. Any other ad hoc tasks as and when required by the Infrastructure Manager

The Person

They are looking for a dedicated, eager individual with a keen attention to detail and a methodical, logical approach to their work. The successful candidate will be someone with a background in IT support or database administration, who desires to transition, or has begun the transition into a dev-ops hybrid role. An effective communicator, able to deal with colleagues in a professional and confident manner. Must have the ability to prioritise and work to strict deadlines as well as the drive to expand their knowledge as appropriate. Must have a proficient level of competency in Windows Client/Server operating systems, SQL querying and administration, and Excel / MS Query.

Skills & Knowledge

Essential

1. 3+ Years in an IT Support role
2. Knowledge of writing and troubleshooting SQL queries, views, and creating stored procedures
3. Knowledge of writing and troubleshooting SQL-based Excel reports
4. Knowledge of phone systems - ideally Shoretel
5. Knowledge of Microsoft Azure including PowerShell
6. Strong sense of pride and teamwork and willingness to aid in the success of the team

Beneficial

1. Knowledge of software development in a Windows environment, particularly .Net Framework
2. Knowledge of source/version control
3. Any experience with SAN
4. Enterprise IT Knowledge including proficient level of competency in:
1. Active Directory
2. Group Policy
3. DHCP
4. Office 365 including PowerShell
5. Virtualisation
6. TCP/IP Networking – DNS, ping/traceroute, understanding of existence of VLANs / subnets etc
7. Security - AV, Firewalls IDS etc

Qualifications

A level IT Preferred, but not essential

Desirable

Any IT industry qualification, MCSA / CCNA etc. Further/Higher education qualifications in IT or related discipline.