2nd Line Support Engineer - Tech Support Company - Harlow Essex

Ackerman Pierce Ltd; Essex; On-site; GBP 25,000 - 45,000

Job description

Job Title: Tech Support Engineer
Location: Harlow, UK

Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence.

Position Summary:

They are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you.

Key Responsibilities:

1. Provide technical support to resolve hardware, software, and network-related issues.
2. Configure and maintain Microsoft 365, Azure, Intune, and Teams services.
3. Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls.
4. Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
5. Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune.
6. Optimize and troubleshoot Windows Server environments and virtualization platforms such as Hyper-V.
7. Utilize RMM tools for proactive system maintenance and monitoring.
8. Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs.
9. Stay updated with emerging technologies to enhance service offerings.

Qualifications & Skills:

1. Proven experience as an IT Systems Engineer or in a similar technical support role.
2. Strong problem-solving and analytical skills.
3. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
4. Hands-on experience with Microsoft 365, Azure, Intune, and Teams.
5. Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management.
6. Proficiency in managing Windows Server environments, Active Directory, AD Sync, and Group Policy.
7. Familiarity with virtualization technologies such as Hyper-V.
8. Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools.

Desirable:

1. Microsoft Certifications.
2. Exposure to ITIL or other ITSM frameworks.

Minimum Requirements:

Must be a UK resident with a valid driver's license and own car available for business use.
2-3 years of experience working at an MSP, with both onsite and support desk experience.

Why join this team?

1. Be part of an exciting journey to shape the future of a new and growing tech support company.
2. Opportunities for personal and professional growth in a collaborative and supportive environment.
3. Work on cutting-edge technologies and innovative projects.
4. Competitive salary and benefits package.
5. A workplace culture that values curiosity, adaptability, and a passion for technology.

How to Apply:

If you are a tech enthusiast with a drive to innovate and grow, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and why you're the perfect fit for our team.

INDREC