2nd Line Support Engineer (SC Cleared)

Lorien; Derby; On-site; GBP 60,000 - 80,000; Full time

Job description

2 nd Line Support Engineer (SC Cleared)
6 Months
Umbrella
Onsite 5 days a week (Derby)
7.5 Hour days

Our client is looking to recruit a 2 nd Line Support Engineer on a 6-month contract. This is a contract role that is Inside IR35. The core purpose of the 2 nd Line Support Engineer role is providing second level support to users of IT equipment (desktop, laptops, tablet devices, mobile devices and all associated peripherals and software).

Role Overview:

• Providing face-to-face technical support to users of IT equipment.
• Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
• Maintaining accurate records of all issues with resolution and contact details.
• Installation and routine maintenance of IT equipment including software.
• Build or rebuild of IT equipment.
• Diagnosing and solving hardware/software faults.
• Analysing incidents reported to spot trends and underlying issues.
• Moves and changes of IT equipment.
• Identify potential improvements in how technology can be used to support the business.
• Participate in testing new applications and hardware as required.
• Required to use various custom tools/software associated to our client.

Requirements:

• Experience providing IT support to users at all levels.
• Excellent analytical skills to quickly assess situations, their impact and options for resolution.
• Ability to work under pressure and deliver within limited timescales.
• Experience working on a wide number of projects.

This role may include the need for travel to our clients' external sites outside Derby.