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2Nd Line Support Engineer

Yolk Recruitment Ltd

Swansea

On-site

GBP 30,000 - 50,000

Full time

25 days ago

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An established industry player is seeking a 2nd Line Support Engineer to join their dynamic team in Swansea. This role offers an exciting opportunity for computer science graduates looking to enhance their careers in a thriving tech environment. You will be responsible for diagnosing and resolving complex technical issues, ensuring a high level of service for clients. With a strong emphasis on career progression and personal development, this company offers a lucrative bonus structure, flexible working options, and an impressive holiday allowance. If you're passionate about technology and eager to grow, this is the perfect opportunity for you.

Guaranteed sign on bonus

Shares in the company

33 days holiday

Flexible working options

Experience in technical support or software development is essential.
Exceptional problem-solving skills to diagnose and resolve issues.

Diagnosing and resolving escalated incident tickets for high-quality service.
Providing technical expertise to support team and customers.

Technical support experience

Exceptional problem-solving skills

Software development experience

Bachelor's degree in computer science

Equivalent qualifications

Batch

PowerShell

Java

Chef

Perl

Ruby

PHP

Support Desk software

2^nd Line Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office)

Yolk Recruitment are proud to be working with one of Wales's most successful tech companies. Based in South Wales they've been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand.

In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to customers.

This role is a good fit for computer science graduates looking to move into an organisation that prioritises career progression and personal development.

Basic qualifications:

Experience in technical support, or experience in software development
Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems.

Preferred qualifications:

Bachelor's degree in computer science or equivalent
Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.

Main Benefits: