2Nd Line Support Engineer

2nd Line Support Engineer

Location: Newmarket

Salary: £30,000 to £40,000

An opportunity has opened for a 2nd Line Support Engineer to join a specialist IT services company based in Newmarket. The ideal candidate will have strong experience of 2nd line support and have excellent phone and customer service manner.

The company is offering 25 days holiday + bank holidays and a hybrid working pattern after you have completed the 3 month probationary period.

What they're looking for:

1. Experience working within 2nd Line support
2. Strong Microsoft biased background
3. Office 365, Azure and Active Directory administration experience
4. Knowledge of Virtualisation - VMWare
5. Maintenance and installation of Windows OS and servers
6. Basic IT infrastructure knowledge
7. Great phone manner and customer service

2nd Line Support Engineer Responsibilities:

1. Providing IT support up to 2nd line
2. Office 365, Azure and Active Directory administration
3. Installation and admin of new systems
4. Diagnosing software faults
5. Daily checks on cloud software and external hardware
6. Opportunity to work on client projects

This company has a diverse client base, meaning that you will be able to work on a large variety of technologies.

If you could be interested in finding out more about the role as a 2nd Line Support Engineer, please apply with your latest CV.