2Nd Line Support Analyst

2nd Line Service Desk Analyst

Location: St Ives, Cambridgeshire
Hours: Monday - Friday 8:00am - 5:00pm
Salary: £28,500
Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme.
Duration: Permanent

Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If you are passionate about delivering top-notch IT support and ensuring clients' needs are met with precision and efficiency, this is the role for you!

Responsibilities:

1. Providing expert IT support - answering calls, raising tickets, and resolving 2nd line technical issues.
2. Guiding and mentoring 1st Line Analysts & Field Engineers.
3. Investigating & escalating incidents to 3rd line where needed.
4. Ensuring seamless client communication and managing expectations.
5. Collaborating with the wider IT team to improve processes and service delivery.
6. Staying ahead of the game by continuously improving your technical knowledge.

Minimum Requirements:

1. Microsoft 365 Certified
2. Modern desktop administrator associate MD102
3. 365 fundamentals MS900
4. Azure fundamentals AZ900
5. Relevant IT qualification or working towards a qualification for example NVQ Diploma or Degree

So, are you ready for your next job? Hit on the apply button today. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.