2nd Line Network Engineer

About The Role

Are you passionate about IT? Thrive off providing excellent customer service? Want to join a company with genuine career progression opportunities?

We are looking for a 2nd Line Network Engineer to join our team, based in our ISOC (Intercity’s Secure Operations Centre), to support the managed services customer’s networks using Intercity’s system management toolsets and processes. As a Network Engineer, you will provide second line support in the ISOC and ensure the continuous smooth operation of the network service. The hours of work are on a rota basis that covers 24x7x365.

As a 2nd Line Network Engineer, you will be responsible for:

1. Remote support and identifying issues affecting customers systems and services, followed by performing a 2nd line diagnosis with a view to resolution.
2. Working without continuous supervision and providing professional support services to Intercity customers.
3. Self-educating and attaining industry standard IT accreditation.
4. Liaising with clients to analyse, review, identify and develop relationships that meet/exceed customer needs.
5. Contributing to the highest levels of prospect and customer satisfaction.
6. Making recommendations on improvements to Intercity services and service quality.

Key Skills and Experience:

1. A minimum of one year’s experience providing security solutions in a technical support role.
2. CCNA or equivalent.
3. Familiarity with the primary function of networking equipment (e.g. Routers, Switches, Firewalls, and wide area communications).
4. Awareness of some of the following vendor products: Check Point, Juniper, Cisco, Extreme, Aruba, Exinda.
5. Excellent interpersonal, written, and verbal communication skills.
6. An IT degree is desirable but not essential.

What we can offer you:

1. 23 days holiday and a day off for your birthday (plus 8 days holiday in lieu of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
2. Annual pay review.
3. Holiday Buy Scheme.
4. All-company bonus scheme.
5. Death in service cover.
6. Employee assistance programme.
7. Company pension.
8. Active social calendar.
9. Strong focus on developing our people.

If you feel you have the skills and experience to become our new 2nd Line Network Engineer, then please click ‘apply for this job’ today.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services. Intercity is a technology solutions partner that focuses on a great team combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

1. Customer Net Promoter Score of +85.
2. Gold Award Investors in People Accreditation.
3. 3-star “World Class” Best Companies accreditation.
4. The no. 1 best telecoms company to work for.
5. The 9th best company to work for in the Midlands.
6. The 34th best large company to work for in the UK.
7. Platinum Eco Vadis rating.

We select candidates with the right skills, experience, and values to join us, and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks to ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner; for more information, please see our privacy policy on our website.