2nd Line IT Support Technician

KNDS UK; Stockport; On-site; GBP 25,000 - 45,000; Full time

Job description

We are currently looking for a 2nd Line IT Support Technician

A Little About Us

With over a century of engineering expertise and innovation, KNDS UK is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme. We are proud of our heritage and our reputation of providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business from Engineering to Project Management, Business Support to Operations.

About The Role…

As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across a range of disciplines to work from our Northwest Engineering Centre of Excellence and currently have this opportunity available: The core responsibility of this role is to act as a key escalation point for the Service Desk team, supporting a wide range of systems, software, and infrastructure across the business.

Key Duties Include, But Are Not Limited To

1. Provide 2nd line technical support for escalated service desk tickets, ensuring timely and effective resolution.
2. Diagnose and troubleshoot hardware, software, and networking issues both remotely and on-site.
3. Maintain and support Active Directory, Group Policy, DNS, and DHCP.
4. Support and manage virtualisation platforms including VMWare and Hyper-V.
5. Configure and maintain network devices including firewalls, switches, and routers.
6. Assist with system upgrades, patching, and general IT projects.
7. Document technical procedures, system changes, and solutions clearly.
8. Collaborate with other IT team members to ensure smooth operation and high availability of systems.

What We’re Looking For…

1. Proven experience in a 2nd line support role.
2. Strong knowledge of Active Directory, Group Policy, DHCP, DNS.
3. Hands-on experience with virtualisation technologies such as VMWare and Hyper-V.
4. Experience configuring and supporting network devices, including firewalls, switches, and routers.
5. Excellent problem-solving skills and a methodical approach to troubleshooting.
6. Strong communication and customer service skills.

What You Can Expect From Us

We signed the Armed Forces Covenant in 2018, achieved their Silver Award in 2020 and Gold Award in 2024 which means that we actively support and encourage service leavers, reservists and cadets to join our team, recognising military skills and qualifications in our recruitment and selection process. When you become part of the KNDS UK team, you will enjoy employee benefits such as:

1. Competitive salary
2. Attractive pension (4% employee contribution, 7% employer contribution)
3. Flexible working
4. Half day Friday
5. Life assurance scheme
6. Company sick pay scheme which increases with service
7. Free car parking

If this sounds like the opportunity for you, please apply by clicking the link at the top of the page or email your CV with a cover letter to [e-mail].

We look forward to receiving your application!

Please note that we have a Preferred Supplier List in place and we will contact agencies directly should the need arise, however any unsolicited CVs received via an agency will be accepted with thanks but without fee.