2nd Line IT Support Engineer

2^nd Line IT Support Engineer / Desktop Support Analyst

Fife, Scotland

This role does NOT offer sponsorship!

Our client is an established Managed Security Service Provider (MSSP) based in Fife, with over 30 years IT industry experience. Their client base is spread throughout Scotland, focusing mainly on Central Scotland, Fife, Perthshire, and Angus.

They are at the forefront of providing IT and Security services with the latest technologies, both server and cloud-based.

Role

• Working and effectively communicating with the other engineers
• Providing support for tickets escalated by the 1^st Line Support Team
• Microsoft 365 admin tasks
• Setting up of PCs and Applications
• Changing permissions (SharePoint and Windows Shares)
• Dealing with Windows Server & Networking issues
• Checking and fixing backups
• Using own initiative to solve problems

Requirements

• At least 3 years’ experience working in a 2^nd Line IT Support role, in addition to experience working within 1^st Line (Service Desk) IT Support
• Knowledge of common desktop applications (e.g. Word, Excel) is essential
• Knowledge of TCP/IP and DNS and Networking
• Knowledge of Microsoft 365 & Microsoft Server
• Knowledge of broadband and leased line fault diagnosis
• Customer-facing skills
• Strong attention to detail
• Ability to work on your own without supervision
• Previous experience with Datto RMM & AutoTask a distinct advantage
• Must have own vehicle and full driving licence
• This is a hybrid working role, although initially office-based until established within the business
• Commutable distance from Dunfermline