2nd Line IT Support

The Stephenworks; Redhill; Hybrid; GBP 30,000 - 35,000; Full time

Job description

2nd Line IT Support Engineer

East Surrey. Hybrid working after completion of probation.

£30 - 35k with benefits such as annual bonus, private health, enhanced pension + more.

This role is working directly for a telecoms service provider & MSP, and they are in a continued stage of growth. They are well funded and constantly winning new contracts with both the private and public sector.

These are an exciting company with 250+ headcount and offices all over the world. They work across both public and private sectors, supplying connectivity, communication, and managed IT solutions to a range of organisations within the maritime, defence, and commercial sectors.

You’ll be joining the systems management team of 4, all customer-facing engineers, who provide hands-on technical support, administration, and management of the customer-managed IT. This role will have a bias towards resolving escalations from more junior team members. There will be a chance to help out on project work as and when required in this role too.

Your Background

We’re looking for a strong Microsoft bias engineer who has worked 1st or 2nd line within an MSP. With this role being customer-facing, this will suit someone that has a service provider background.

An ideal general background will include strong all-round general IT skills: Windows Desktop and Server, Networking, 365 technologies, WiFi, Data, and Voice Communications, etc., which is a given if you’ve worked within an MSP.

The office is based in East Surrey, so you’ll have to live within a commutable distance from there.

The benefits package is good, including a yearly bonus, ongoing training and development, enhanced pensions, and 25 days plus with a flexible working week once probation is completed.

Next Steps

If this sounds like something you would be interested in, you have 3 options:

1. Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity, so if you need to find out more before committing, no problem!
2. Drop Joe a private message on LinkedIn before applying, and he will respond to any queries you have.
3. If you are happy with what you have read, then attach a copy of your CV to this advert, and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you!