2nd Line Engineer

TieTalent; Gloucester; Hybrid; GBP 30,000 - 45,000; Full time

Job description

About

2nd Line IT Engineer
Hybrid (South West-based HQ with travel to client sites) £30,000 - £45,000 + strong benefits

Are you an experienced IT professional looking for a fresh challenge, more responsibility, or the chance to level up your career in a fast-paced, friendly, and supportive environment?

My client is a leading MSP providing managed services and IT consultancy to organisations across the UK. Our focus is on cloud-first technologies, digital transformation, and delivering outstanding service – and we’re now looking for a 2nd Line Engineer to join our growing team.

If you thrive in a role that balances autonomy, collaboration, and variety — and you want to work somewhere that values your voice and rewards your effort — keep reading.

The Role

This isn’t just another support role. As a 2nd Line Engineer, you'll be working directly with a diverse mix of clients across sectors — supporting modern, cloud-first environments and playing a key part in keeping systems running smoothly.

You’ll handle escalated technical issues, deliver great service remotely and on-site, and get hands-on with a broad range of technologies — with opportunities to contribute to project work and continue building your skillset.

We value curiosity, a strong work ethic, and a people-first attitude. If that sounds like you, you'll fit right in.

What You’ll Be Doing

1. Providing 2nd Line support to users across multiple client environments
2. Troubleshooting and resolving technical issues across Windows, O365, cloud platforms, and networking
3. Supporting and liaising with 1st Line and 3rd Line teams to ensure excellent end-to-end service
4. Taking ownership of incidents and maintaining clear communication with clients throughout
5. Contributing to project delivery and implementation where needed
6. Creating and maintaining documentation and sharing knowledge with colleagues
7. Occasionally visiting customer sites across the UK

Experience Required

Essential experience:

1. Solid background in a similar 2nd Line or strong 1st Line support role
2. Windows 10/11, Office 365, Exchange Online
3. Azure AD, Intune, Autopilot
4. Windows Server (2016+)
5. Networking fundamentals – LAN/WAN, Firewalls, Wireless
6. Virtualisation (VMware or Hyper-V)
7. Knowledge of Information Security best practices
8. A customer-first mindset with excellent communication skills
9. UK driving licence and access to your own vehicle

Nice To Have (or Willingness To Learn)

1. Experience in a managed services environment
2. Microsoft Azure and AWS
3. Cloud-managed AV, networking, and telephony
4. Cyber Essentials knowledge
5. Project or migration experience

What’s In It for You?

£30,000–£38,000 depending on experience

Hybrid working model

23 days annual leave (plus your birthday off + public holidays) — rising with service

Pension scheme

Private health insurance

Life assurance

Open, inclusive culture where your development is a priority

Opportunities to work on exciting cloud and cyber projects

A team that supports, not competes

Recruiter: Callum Thompson