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2nd Line Engineer

TN United Kingdom

Colchester

On-site

GBP 25,000 - 45,000

4 days ago

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An established retail organization is seeking a proactive 2nd Line Engineer to enhance their dynamic support team in Colchester. This role offers the chance to work in a fast-paced environment, providing advanced technical support and resolving complex issues while ensuring exceptional customer service. You'll manage and maintain IT systems, including Windows Server and Microsoft 365, while troubleshooting networking technologies. If you are passionate about technology and eager to develop your skills in a supportive atmosphere, this is the perfect opportunity for you.

Minimum 2 years experience in a 2nd Line Engineer or similar role.
Strong knowledge of Windows Server and Active Directory administration.

Provide 2nd line support, troubleshooting hardware and software issues.
Manage Windows Server environments and Active Directory.

Troubleshooting Skills

Customer Service Skills

Windows Server Administration

Active Directory Management

Networking Technologies

Analytical Problem-Solving

Remote Desktop Tools

Ticketing Systems

2+ years in IT Support

Microsoft 365

TCP/IP

DNS

DHCP

VPNs

Cisco Routers

Fortinet Firewalls

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About the Company

Our client, a well-established and growing retail organisation based in Colchester, is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support.

Role Overview

As a 2nd Line Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards.

Key Responsibilities

Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.
Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.
Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365.
Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.
User Support: Assist end-users with technical queries, offering remote and on-site support as needed.

Key Skills & Experience

Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role.
Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
Experience with networking technologies, including TCP/IP, DNS, DHCP, and VPNs.
Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet).
Strong troubleshooting skills, with a methodical and analytical approach to problem-solving.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Experience with remote desktop tools and ticketing systems.

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