2nd 3rd Line Technical Support Specialist

2nd 3rd Line Technical Support Specialist

Job Title: 2nd 3rd Line Technical Support Specialist

Location: Swindon Hybrid

Salary: DOE

Employment Type: Full Time/Contract

Key Responsibilities:

1. Provide 2nd and 3rd line support for SharePoint Online, SharePoint Server, and related technologies.
2. Troubleshoot and resolve issues across the M365 suite, including Teams, OneDrive, Exchange Online, and Power Platform.
3. Manage and maintain legacy HCL Domino Notes environments as needed.
4. Collaborate with end users and stakeholders to diagnose and resolve technical issues.
5. Monitor system performance and implement optimisations to enhance stability and user experience.
6. Participate in migrations, upgrades, and rollouts of SharePoint and other M365 products.
7. Document troubleshooting steps, solutions, and operational processes for future reference.
8. Stay current with updates, best practices, and innovations in M365.

Desirable Skills:

1. Knowledge of PowerShell scripting for automation and configuration.
2. Familiarity with SharePoint Framework (SPFx) and customisation.
3. Certifications in Microsoft technologies (e.g., M365 Certified: Modern Desktop Administrator, Teams Administrator, or Security Administrator) would be an asset but not mandatory.
4. Experience with ITIL processes or similar frameworks.
5. Excellent communication skills.
6. Problem-solving and critical thinking skills.
7. Excellent team player.

What We Offer:

1. Competitive salary and benefits package.
2. Hybrid working arrangements.
3. Opportunities for professional development.
4. A collaborative and inclusive work environment.

About Verelogic:
The Verelogic Group, with over 30 years of experience, offers business support in technology and recruitment in the IT and engineering sectors. Verelogic IT Solutions focuses on building high-quality services for companies that want transformative ways to support more efficient business functions. We build, fix, and offer support on any IT-related issues and provide innovative solutions across data management, software migration, upgrades, cloud migrations, networking (firewall/security), infrastructure services (configuration/refresh/migration), and personalised bespoke application services.

To apply, send your CV and Cover Letter to: (url removed)