2nd / 3rd Line IT Support Engineer

Brightwork Limited; Rosyth; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Opportunity: 2nd / 3rd Line IT Support Engineer

Location: Rosyth, Scotland - Full time onsite

Role Overview:

We are looking for a 2nd or 3rd Line IT Support specialist to join our client based at Rosyth. This role involves providing essential technical support to end users across an office environment, ensuring the smooth running of hardware, IT systems and troubleshooting issues as needed.

Key Responsibilities:

1. Provide technical support to office and factory users, ensuring prompt resolution of escalated technical issues.
2. Ensure the efficient operation of factory production systems, liaising with third-party contractors when required.
3. Collaborate with the regional IT team to deliver extended support across Western Europe.
4. Take responsibility for system improvements and contribute to service enhancement initiatives.
5. Adapt to additional responsibilities as business needs evolve, with flexibility required to work outside of normal hours when needed.
6. Occasional travel may be required for team collaboration or specific site needs.

Minimum Requirements:

• ServiceNow experience for managing support tickets.
• Strong knowledge of Active Directory and Intune.
• Familiarity with Microsoft O365 applications (including Teams, Outlook).
• Basic understanding of networks, fault diagnosis, and troubleshooting.
• Experience in managing DHCP, DNS, and vLANs.
• Proven experience in hardware support.
• Support expertise in Microsoft Windows clients and servers.
• Excellent communication and interpersonal skills to collaborate with diverse teams.
• Strong critical thinking skills, with a focus on detail and issue resolution.
• Experience with VMWare virtualization and backup strategies.
• Ability to work effectively in a fast-paced, collaborative environment.
• Knowledge of SQL and/or Power BI for reporting and data analysis.

Next Steps

If this looks like a match, please send in your CV and we will contact you to discuss in more detail.