1st Line Support Engineer - £30,000 - North London, Tottenham

1st Line Support Engineer - £30,000 - North London, Tottenham

Keywords: 1st Line, IT Support, Service Desk, Helpdesk

A highly successful and rapidly growing business with offices across the UK is looking for a personable, friendly 1st Line Helpdesk Analyst to join their IT team. As the 1st Line IT Support Engineer, you will provide support to all users, troubleshooting issues across PCs, laptops, mobiles, and other IT systems. This role would suit a bright, engaging, positive technology enthusiast that enjoys a user-facing role.

Key Responsibilities:

1. Support all users across IT systems including PCs, laptops, and mobile phones.
2. Respond to all queries regarding software or hardware issues via email or phone.
3. Handle support of service requests related to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
4. Take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved.
5. Escalate complex problems to senior IT staff, as required, and manage communication between the user and IT.
6. Manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources.
7. Assist senior IT staff in projects and rollouts of new systems.

Minimum Requirements:

To be suitable, you will possess knowledge and some experience of the following:

1. PC, Laptop, Tablet, and Printer hardware.
2. Desktop operating systems; Windows 10/11 & Apple Mac.
3. Microsoft Office 365 management.
4. Mobile Device management system.
5. Active Directory to the level of user management.

Preferred Knowledge:

Would be an advantage to have knowledge of:

1. Basic TCP/IP networking / Switching / Routing.
2. Microsoft Server.
3. Hyper-V.

This is a great opportunity to join a forward-thinking, dynamic business in a role that will include both user support, BAU, and project work. The salary on offer for this role is up to £30,000 - plus benefits.