1st Line Support Engineer

Up to £30,000 DoE + Benefits

Are you passionate about IT and eager to start or develop your career in technical support? Our client is looking for a motivated 1st Line IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team, gain hands-on experience and grow within a thriving IT solutions company.

Our client provides expert IT solutions tailored to keep the customers' businesses running smoothly. Whether they're a start-up, small business or large enterprise, their team ensures their client's technology works efficiently, securely and without interruption. They offer a comprehensive range of services including IT Support, Network Solutions, Cyber Security and Cloud Deployment.

As a 1st Line IT Support Technician, you will act as the first point of contact for all client inquiries, providing exceptional technical support and troubleshooting IT issues efficiently. All work is Windows cloud-based systems, so an understanding of Office365 is essential.

You'll benefit massively from working within a small, friendly team including a lot of personal one-to-one training to ensure you have everything you need.

Key Responsibilities

• Supporting customers around the South of England UK, troubleshooting issues and monitoring systems.
• Providing 1st line support via phone and remote access but also visiting client's sites when required.
• Working with cloud-based systems.
• Microsoft Office and Windows 10 and 11 administration and troubleshooting.
• Developing a deeper understanding of the technology involved.

Skills & Experience

• Experience of working in an IT Support role, hitting targets and meeting SLAs.
• Good knowledge of desktop technologies for Windows 10 and Windows 11, Microsoft Office / Office365.
• SharePoint, OneDrive and Teams administration and troubleshooting.
• A team player who enjoys working within a business that supports one another and nurtures their staff.
• Maintenance and troubleshooting of printers.
• Good communication skills - written and verbal.
• Ability to work as part of a team, diagnose faults and find solutions whilst maintaining strong relationships with customers.
• Able to follow agreed procedures and documentation.
• User administration of Microsoft Server / Office365.
• A base understanding of networking protocols and devices (particularly Draytek Zyxel).
• A clean driving licence and vehicle for very occasional visits to client sites.

If you are a dedicated and detail-oriented IT Support Technician looking for a new dynamic role, we would love to hear from you. Apply now!