1st Line Support Engineer

My client, a well-established company in the heart of Bristol, is looking for a Technical Customer Support Engineer/Consultant to join their growing team.

This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.

You will be responsible for:

• Developing and maintaining a thorough knowledge of the procedures, products, and services.
• Liaising with customers and colleagues to troubleshoot, resolve faults, and act as an internal point of escalation for technical issues.
• Pro-actively handling customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA.
• Installation, configuration, and testing of equipment and software.
• Configuration of operating system installation on new computers.
• Ensuring changes to a customer's bill are properly logged and processes are followed.
• Undertaking training as required.

You would need:

• The ability to work under pressure.
• Excellent written and communication skills.
• Ability to organise and manage time efficiently.
• Previous experience within a service desk or technical contact center environment.
• A thorough and professional approach.

If you:

• Are an excellent team player.
• Like to represent the team and function to the highest standards.
• Embrace tech and new ways of working.
• Want to succeed and build credibility through trust and delivery.
• Like a challenge.

And enjoy spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!