1st line support analyst - Uxbridge, UB8 2XW

1st Line Support Analyst - Uxbridge, UB8 2XW
IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum

Are you tech savvy and flexible with working hours?
Are you customer-service oriented?
Do you have previous experience in an IT support role?

Our client, a large facilities provider, is looking for a Junior IT Service Desk Analyst to provide 1st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.

Please note, this role is based onsite in Middlesex/West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm. The shifts will be 8.5 hours.

Duties will include, but are not limited to:

1. Managing stock assets including spares on our asset management tool
2. Managing suppliers for repairs of items
3. Meeting project targets for new site implementations
4. Replacing/Renewing/Using stock items at our storage site located near Head office
5. Managing internal and external customers
6. Troubleshooting and investigating various 1st line technical issues for a variety of hardware

What will I bring?
We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:

1. Experience of working within a first-hand technical role
2. Strong customer service approach and team player
3. Strong work ethic and ability to work in a dynamic work environment
4. Excellent understanding of Active Directory, Exchange Administration, SharePoint and Windows 10/11
5. Understanding of Networking principles – LAN / WAN
6. Experience in problem solving basic issues
7. Able to be proactive and check with 3rd parties for updates and chasing where necessary
8. Experience in imaging software (Acronis)

If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!

What’s on offer:
Up to £26,000 pa depending on experience
25 days holiday, plus 8 bank holidays
Career development opportunities
Pension scheme and employee discount