1st Line Support Analyst

First Line Support Analyst | £26K-£29K DOE | Hybrid (3-5 Days in Office) | Career Growth

Join a Small but Mighty Support Team & Make a Real Impact!

We’re on the lookout for a First Line Support Analyst to bolster a small, hardworking IT support team in a large well-known retail business. This is a brand-new role, created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you!

Why Join?

Fast Progression – Hands-on training, real-world experience, and a clear path into Second Line Support
Internal IT Support – Supporting a large branch network across the UK, with some international involvement
Broad Technical Exposure – Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains
Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service

What You'll Be Doing:

Providing first-line technical support to internal users across the business
Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day)
Managing Active Directory, Azure AD, and Exchange, including new user setups
Supporting Windows and iPhone users, plus mobile device management (MDM)
Assisting with Meraki networking, hybrid domain management, and on-prem/cloud environments
Working closely with the infrastructure team on projects and learning as you go

What We’re Looking For:

IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus
Customer Service Focus – If you’re great with people, we’ll help you with the tech!
Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning
Knowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plus
Google it & Figure it Out Mentality – We don’t throw people in at the deep end… but sometimes it happens!

The Details:

Salary: £26K-£29K DOE (£29K for more 2nd Line experience)
Location: Office-based 3-5 days per week (Flexible)
On-Call: Potentially, based on performance (Small rota)
Bonus: Performance-based, typically after 12 months
Training: On-the-job & support from the Infrastructure team

If you're a tech-savvy problem-solver who thrives in a fast-paced, hands-on environment, APPLY NOW!