1st Line IT Support Technician

ICT and Digital Services

ICT 1st Line Support Technician

37 hours per week, permanent onsite.

Salary NS5: £25,183 - £25,584 per annum (pay award pending)

A DBS Basic Check Is Required For This Role.

Are you passionate about delivering first-class ICT support? We are looking for an ICT 1st Line Support Technician to provide an effective and efficient first-line response to internal customers.

Based primarily at Castle House, Newark, with occasional travel to satellite offices, this role is ideal for someone with some experience in ICT systems, but don't worry if you're still developing your skills. Support and training will be provided for the right candidate. As part of this role, you will have the opportunity to gain an ITIL Level 3 qualification and Microsoft training, helping you grow and develop within the field of ICT.

If you're ready to kickstart or advance your ICT career in a supportive and dynamic environment, please keep reading.

Your duties and responsibilities will include, but not be limited to:

1. Provide an effective & efficient response to all service desk calls in line with published Service Level Agreements across self-service, email, and telephone enquiries.
2. Contribute to the maintenance and monitoring of the corporate ICT hardware and software inventories, ensuring only permitted and licensed software is installed and full documentation is included.
3. Ensure that all ICT and corporate standards, policies, and strategies are adhered to and are in line with the infrastructure standards.
4. Provide 1st line technical support for a wide range of internal stakeholders, user accounts, devices, and system applications, including Microsoft 365, new technologies, and cloud applications. Ensure that the daily backups and storage of the Council's data are verified and complete.
5. Out of hours work may be required in relation to major software and hardware project implementations where user downtime must be restricted to a minimum.

You will work across a range of Council sites and must be able to work flexibly to ensure that a high level of service is delivered. You will also provide excellent customer service and be able to work with tact and diplomacy to handle sensitive matters.

The post requires the individual to have regular access to a vehicle to enable them to travel within/outside the district to carry out their duties. Free staff parking is valid until 30 June 2026.

Please refer to the person specification and job description for detailed duties and responsibilities.

We are an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer enrolment in the career average local government pension scheme, a generous annual leave entitlement that increases with service, a whole host of family-friendly benefits, 1 days paid volunteering leave, lifestyle benefits platform, funded health cash plan, free car parking, and £10 a month gym membership at one of our four gyms in the district.

Candidates are advised to give detailed examples of how they meet both the essential and desirable criteria on the job description and person specification in their application.

As an employer, we will promote an inclusive working environment to maintain and develop a forward-thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

Closing date: 02/03/2025

Interview Date: To be determined