1st Line IT Support Technician

1st Line IT Support Technician (MSP) - North London - GBP28K

NOTE: You must have a driver's license and access to a vehicle to be considered. This is absolutely essential.

Read on if you're looking to join a rapidly growing MSP that invests in you.

The IT MSP specializes in IT Support, Cyber Security, and VoIP telephony. You will be joining a team that fosters personal development, and it is a great opportunity to develop your career in a growing company—they value promoting internally and fund courses to help better your IT knowledge.

KEY SKILLS:

Essential:

1. A minimum of one year's experience in IT support.
2. Proficiency in supporting Windows Desktop OS.
3. Strong understanding of PC, laptop, and printer hardware.
4. Comprehensive knowledge of the entire MS Office suite.
5. Basic grasp of IT networking principles and cabling.
6. Exceptional telephone etiquette with excellent interpersonal and communication abilities.
7. Demonstrated problem-solving skills with a methodical approach.
8. Driving license and access to vehicle.

Desirable:

1. Prior experience in an MSP setting.
2. Familiarity with supporting VoIP systems.
3. Experience in Office 365 administration.
4. Ability to provide support for Mac OSX.
5. Basic proficiency in server administration tasks such as AD user account management and password resets.

As a 1st Line IT Support Technician, you'll play a pivotal role in delivering exceptional customer service and technical support. This includes answering calls, providing remote assistance, and managing escalations effectively. You'll also have the opportunity to engage in on-site technical support when required, contributing to the overall success of the team.

BENEFITS:

1. Starting salary of up to GBP28,000 per annum.
2. 28 days holiday (incl. Bank Holidays).
3. Hybrid working.
4. Performance related bonus scheme (Paid bi-annually).
5. Excellent training and funding for you to gain certifications.
6. Paid study leave.
7. Travel pay for site visits including company Oyster card.
8. Company social events.
9. Smart casual dress code policy.

Interested? Please click apply or send your updated CV to gianluca (at) circlerecruitment (dot) com.