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1St Line IT Support Technician
MFK Recruitment
Ipswich
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is looking for a dedicated 1st Line IT Support Technician to enhance their friendly team. This role involves traveling to various educational sites and requires a valid vehicle. The ideal candidate will manage incidents and customer requests, ensuring high service levels and accurate record-keeping. With a strong emphasis on professional growth, this opportunity offers a supportive culture where you can thrive and develop your IT skills. If you're passionate about technology and customer service, this position is perfect for you!
Qualifications
- 12 months of commercial experience in an IT Support role.
- Experience with Microsoft technologies and basic networking.
Responsibilities
- Manage all incidents and customer requests from receipt to resolution.
- Ensure service level agreement standards are met.
Skills
Tools
Job description
Our reputable client is seeking a 1st Line IT Support Technician to join their friendly team.
The successful 1st Line IT Support Technician candidate will travel to different education sites in Ipswich, Stowmarket, and Felixstowe. Owning a vehicle is essential for this role.
MFK Recruitment has successfully recruited 40 IT professionals to this client within the past 5 years, and 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.
- To manage all incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To resolve incidents escalated from the 1st line support team
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to the change control process
- Accurately plan and organise the working week
- Microsoft technologies: 365, Azure, Windows, AD, Server OS.
- A minimum of 12 months of commercial experience in an IT Support role
- Basic Networking: Configuring, maintaining & troubleshooting.
- Cloud technologies: 365, Azure, SharePoint, OneDrive.
- Configuring & maintaining devices with Microsoft Endpoint Management.
- Backup solutions: On-prem & cloud.
- OS Support: Windows & Apple.
- Experience of working with and supporting a range of information technologies
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