1st Line IT Support Engineer

1st Line IT Support Engineer – Lancaster, Lancashire – £20K – £26K

Are you at the beginning of, or early on in your IT support career? Either recently graduated, or possibly with some experience of working with customers, but not inspired by the environment you are currently working in?

Want to be part of a growing business where every member of the team is involved in the direction, and where the day-to-day environment is forward-thinking and, most importantly, great fun?

Melbreck are working with an IT support business based in Lancaster that offers an excellent working environment and team focus that are second to none!

There is a fantastic opportunity to make working with this team your reality now, as they are looking for someone to join their team as a 1st Line Technical Support Engineer / 1st Line IT Support Engineer.

They are very different from your average IT support firm. They are a busy, fast-paced team where all the team gains exposure to new technologies. They don’t believe in the concept of ‘third-line support’; they are all hands-on!

When designing solutions for clients, they will help you to understand and implement the right combination of technology, economy, and psychology – ensuring that any solutions are the right fit for the end-user, considering how they work and what their budgets are. Customer need is everything.

The team we are recruiting for are big fans of taking on new talent and fostering their development and progression. It is something that they have been highly successful at and part of the reason they have grown such a successful, talented, and engaged team of people.

1st Line IT Support Engineer – The role

The role of 1st Line IT Support Engineer requires someone with a basic level of experience and knowledge around technical support and IT support. You may not be 100% there yet in terms of working independently, but you have a decent general understanding of troubleshooting, ticketing systems, customer service and of working in an IT support desk environment.

If you are a recent graduate with a relevant IT or computing degree, then this opportunity may also be for you!

1st Line IT Support Engineer – Necessary Experience

The role of Junior IT Support Engineer requires someone who is at least familiar with the following:

• Windows desktop up to 10
• Office 365 deployment and management.

1st Line IT Support Engineer – Non-Essential Experience

• Network technologies and tools including VPNs, IPsec and VLANs
• Disaster recovery and best practice for backups – including cloud-based solutions as well as Veeam, Backup Assist and Backup Exec

Who are we looking for as a 1st Line IT Support Engineer?

As a team fit, we are looking for someone who:

• has a ‘can-do’ attitude
• has the ability to communicate around technical issues in plain English – e.g., no technical jargon
• has a general understanding of working in a customer-focused way
• can integrate well with others
• applicants must have a driving license

Please note: this role will occasionally involve some travel across the UK to customer sites (historically around once a month), and so needs someone who can both commit to this time away at short notice, and who can drive when necessary to client sites around the country.

This really is an amazing opportunity for someone who wants to take the next step in their career within IT Support, and who wants a supportive, engaging, and fun environment in which they can rapidly increase their exposure and experience of different technologies and customers.

If you feel that you have what it takes to make the most of this amazing opportunity and you want to kick your career into a higher gear working for a fantastic, closely-knit team in Lancaster that cares about you and your development, then apply now!

We look forward to hearing from you!