1st line IT Support Analyst

About

1st Line IT Support Engineer – Sharp IT Services (Ipswich)
Location: Client Site – Catholic School in Ipswich

Sharp IT Services is looking for a 1st Line Support Analyst to join our team at a secondary school in Ipswich. This is an exciting opportunity for an IT professional eager to develop their technical skills while providing essential support in an educational environment.

About the Role

As the first point of contact for IT issues, you will play a vital role in keeping the school’s technology running smoothly. You’ll support staff and students with day-to-day IT challenges, ensuring a reliable and efficient learning environment. Working closely with the Service Delivery Manager and wider support team, you’ll help maintain high service standards and contribute to a positive school experience.

Key Responsibilities:

1. Provide first-line IT support to staff and students, ensuring prompt issue resolution.
2. Manage and update support tickets, keeping users informed and confident in the resolution process.
3. Support classroom technology, including interactive whiteboards, projectors, and student devices.
4. Troubleshoot issues with Microsoft 365, printers, Wi-Fi, and other school systems.
5. Ensure IT equipment is maintained, set up new devices, and assist with software installations.
6. Meet agreed Key Performance Indicators (KPIs) to uphold high service standards.
7. Prioritise and manage workload effectively to align with the school's needs.
8. Communicate professionally and clearly with school staff, students, and IT colleagues.
9. Act as an ambassador for Sharp IT Services, delivering reliable and friendly IT support.

What We’re Looking For:

1. Friendly, personable, and professional approach to customer service.
2. Strong written and verbal communication skills.
3. Passion for IT and a drive to develop technical skills.
4. Basic knowledge and experience with:
1. Microsoft Server & Desktop Operating Systems
2. Microsoft Cloud technologies (365 & Azure)
3. Virtualisation, networking, and firewalls
4. Backup and anti-virus software
5. Remote Monitoring and Management (RMM) tools

Why Join Sharp IT Services?

1. Opportunity to grow within a leading Managed IT Services provider.
2. Supportive team environment with continuous learning and career development.
3. Hands-on experience working directly with clients on-site.

This role is ideal for someone with a passion for IT who enjoys working in a dynamic and supportive school setting. Apply now to join Sharp IT Services and be part of our mission to deliver top-tier IT solutions.

Nice-to-have skills

1. Azure
2. Networking
3. Firewalls

Work experience

1. Desktop Support

Languages

1. English