1st Line IT Support

TN United Kingdom; Sittingbourne; On-site; GBP 30,000

Job description

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Salary: £30,000 per annum

Job type: Full Time, Permanent

Working Hours: 40hrs, Monday – Friday

Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries.

About the role:

To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.

Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required.

Key Responsibilities:

• Manage and maintain good quality, accurate documentation on all IT processes.
• Maintain systems, resolving any general workplace IT issues.
• Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
• Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.
• Assist in maintaining our printer outsourcing contract.
• Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
• Monitor and update the ‘IT issues’ database.
• Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.
• Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements.

About you:

• Strong communications skills at all levels.
• Documentation to entry level.
• Previous experience in a similar role/IT field or IT qualification.
• Ability to work to tight deadlines.
• Proactive with a desire to learn new skills.
• Networking (Unifi/Meraki/Cisco) knowledge.
• Knowledge of Windows Operating Systems.

Benefits:

• Life Insurance with access to GP24.
• Commitment to wellbeing through Employee Assistance Programme.
• Electric Car salary sacrifice scheme for eligible employees.